
High Value Customer Service Specialist
Крайний срок: 26 Март 2023
Условия контракта: Постоянный
Категория: Организация продаж/обслуживания
Тип вакансии: Полная ставка
Местонахождение: Ереван
Описание работы
Would you like to find ways to manage complicated conversations effectively? Then join our "High Value Customers service team". Become a master of customer service, gain knowledge, share your skills with the team members, discover new possibilities with us!
The role of the Special Customer Service Specialist is to provide support to pre-determined
The job is shift based and includes morning, afternoon, evening and night shifts obligatory.
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Обязанности
- Customer support through online chat, phone call, e-mail and other means of communication
- Provide information about news, changes and special offers
- Perform daily procedures to maintain and reactivate High Value Customers
- Perform customers’ activation monitoring
- Analyze the results of the monitoring and the customers’ feedback
- Ensure High Value Customers’ satisfaction
- Take part in the discussions on the part of High Value Customers’ priorities
- Come up with innovative ideas and offers
- Reveal customers’ needs, keep a track and make reports
- Make reports on the performed activities to assess their productivity
- Arrange meetings with the customers in the office in case of necessity
- Perform other organizational tasks for High Value Customers
Требования
- 2+ year experience in Customer Service (experience in Gaming sphere will be plus)
- Proficient in English and Russian languages (written and verbal) in addition to Armenian
- Excellent knowledge of MS Office
- Excellent communication, verbal skills
- Analytical skills
- Strong customer orientation
- Mobile availability outside of working hours
- Ability to work in high pressure and in stressful situations
- Ability to work in an organized and responsible manner
- Ability to attract customers, conduct surveys, promotions
Требуемый уровень кандидата: Средний уровень
Профессиональные навыки
Аналитическое мышление
Личные навыки
Письменные навыки общения
Вы можете подать заявку на эту вакансию, следуя процедуре подачи заявки.
Процедура подачи заявок
Qualified candidates are welcomed to apply for the job by following this Link
Only shortlisted candidates will be contacted for an interview.
Поделитесь этой вакансией в соцсетях.
О компании
Who We Are
We are Digitain and we call ourselves Digitainers. Our company provides software solutions to the online, mobile and web-based verticals.
We are part of a creative environment, where the brightest minds flourish together and create solutions that are optimal for businesses and friendly for users.
How We Got Here
Starting as a B2C business many years ago, our company re-established in 2015. Since then we have built ourselves to be one of the industry’s favorite software providers. Today we have more than 2000 employees and over 200 partners across the globe.
Happy Employees, Happy Customers
Our success lies upon our talents who create an incredible team spirit day after day. We are committed to chasing innovation with passion to provide extremely easy and satisfying software solutions for our customers. We put a lot of emphasis on teamwork, technological flexibility, and dedication to our customers.
Working in a professional but at the same time enjoyable and cozy atmosphere every day, we are determined to push our employees to grow personally and professionally by providing various professional training, some occurring abroad, and organizational development activities.
Фотогалерея
Привилегии для сотрудников
Контакты
Веб-сайт http://www.digitain.com