High Value Customer Service Specialist

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Крайний срок: 26 Март 2023

Условия контракта: Постоянный

Категория: Организация продаж/обслуживания

Тип вакансии: Полная ставка

Местонахождение: Ереван

Описание работы

Would you like to find ways to manage complicated conversations effectively? Then join our "High Value Customers service team". Become a master of customer service, gain knowledge, share your skills with the team members, discover new possibilities with us!

The role of the Special Customer Service Specialist is to provide support to pre-determined

The job is shift based and includes morning, afternoon, evening and night shifts obligatory.

Обязанности

Customer support through online chat, phone call, e-mail and other means of communication
Provide information about news, changes and special offers
Perform daily procedures to maintain and reactivate High Value Customers
Perform customers’ activation monitoring
Analyze the results of the monitoring and the customers’ feedback
Ensure High Value Customers’ satisfaction
Take part in the discussions on the part of High Value Customers’ priorities
Come up with innovative ideas and offers
Reveal customers’ needs, keep a track and make reports
Make reports on the performed activities to assess their productivity
Arrange meetings with the customers in the office in case of necessity
Perform other organizational tasks for High Value Customers

Требования

2+ year experience in Customer Service (experience in Gaming sphere will be plus)
Proficient in English and Russian languages (written and verbal) in addition to Armenian
Excellent knowledge of MS Office
Excellent communication, verbal skills
Analytical skills
Strong customer orientation
Mobile availability outside of working hours
Ability to work in high pressure and in stressful situations
Ability to work in an organized and responsible manner
Ability to attract customers, conduct surveys, promotions