buymie

Индустрия: Информационные технологии

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Operations Representative (Customer Support, Logistics Specialist)

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Крайний срок: 01 Май 2024

Условия контракта: Постоянный

Категория: Организация продаж/обслуживания

Тип вакансии: Полная ставка

Местонахождение: Ереван

Описание работы

Buymie LTD is an Armenian/Irish co-founded tech company that provides grocery delivery services across Ireland and parts of Britain. Buymie is currently growing and looking to extend its team in Armenia.

We are searching for an Operations Representative (Customer Support and Logistics) to join our team. As an Operations Representative, you will work within our team to ensure the smooth running of day-to-day operations.

Обязанности

Answer inbound queries from customers and shoppers/contractors (via email, Chat, Phone)
Follow up on the company’s set procedures and policies
Communicate with customers and contractors to resolve problems
Provide feedback to relevant departments to help improve the customer and shopper experience
Assist the Shopper/Customer Support team in daily work, if needed
Actively monitor the assigned channels in Slack and take action
Participate in the weekly Operations team meetings
Detect and report the tech issues/bugs and suggest ideas via the set procedure
Perform other duties as assigned

Требования

Up to 2 years of experience in a relevant position
Excellent written and spoken English
A desire to learn and prove yourself in a fast-moving environment
Able to effectively communicate with a wide range of people via telephone or email
Ability to quickly assess a situation and problem-solve to the point of resolution
Previous experience in a customer-facing role is a plus
Previous experience in a tech startup is a plus
Able to learn and adapt quickly to a multinational working environment
Availability to work night shifts (not overnight) and weekends