Quality, Training and Communications specialist
Крайний срок: 26 Март 2023
Условия контракта: Постоянный
Категория: Организация продаж/обслуживания
Тип вакансии: Полная ставка
Местонахождение: Ереван
Описание работы
TotoGaming is seeking a professional to take the position of Quality, Training and Communications specialist in the Company's team. He/she will be responsible for preparation, organization and delivery of trainings, necessary to Customer Care and Service Delivery staff, on-time and correct communication provision within Customer Care and Service Delivery teams, Quality control and provision of necessary information.
/ru/quality-training-and-communications-specialist-58
Обязанности
- Preparation of training materials
- Delivery of trainings on new products, features, as well as skills for customer service quality improvement inside Customer Care and Service Delivery teams
- Customer service quality control, assessment and improvement, feedback provision
- Knowledge tests organization and handling for new and current employees
- Ensuring the circulation and dissemination of information necessary for customer service
- Arrangement of skills improvement coaching sessions
- Other functions assigned by the immediate supervisor
Требования
- University degree
- Minimum 2-3 year work experience in relevant field or in Customer service
- Excellent interpersonal and communication skills (oral and written) and training handling skills
- Competent speech, ability to motivate and persuade
- Knowledge of MS office, good knowledge of Power Point, Internet navigation skills
- Ability to deliver trainings and quality materials in Armenian, Russian and English languages
- Analytical thinking, open to changes and quick orientation skills
- Working ethics, high sense of responsibility, hardworking, initiative and flexible personality;
- Ability to work under high pressure and deal with strict deadlines
- Ability to prioritize and simultaneously perform different tasks
Требуемый уровень кандидата: Средний уровень
Дополнительная информация
Qualified candidates are welcomed to apply for the job by following this link
Only shortlisted candidates will be contacted for an interview.
Профессиональные навыки
MS PowerPoint
Личные навыки
Связь
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