Tripathon

Описание работы

As a Tourism Advisor you will be responsible for advising the travel agencies about suitable travel options in accordance with their needs and capabilities. In addition, you will help them plan trips to domestic or international destinations, tours, accommodation, transport. One of the main duties is to support them to select the most appropriate options given time and budget constraints. He/she also inform agencies of cancellation procedures and any applicable penalties.

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Обязанности

• Manage the booking system of Tripathon
• Handle the management of the suppliers’ systems
• Assist agencies with technical use of Tripathon system
• Support agencies with their daily requests (online and offline)
• Monitor the system when errors affecting bookings
• Provide high level of service to clients
• Arrange bookings and modify existing bookings
• Prepare offers & quotations, give advice and share knowledge/expertise about hotels, services, destinations
• Reply to e-mails, online chats and take phone calls to serve the requests of different agencies
• Negotiate, compare, fish for best possible deals, get refund
• Cover evening shift 1-2 times every week (after the training period)
• Coordinate issues with other departments in company (sales, tariff, packages, accounts)

Требования

• Bachelor’s degree in Business Management, Travel Industry or related field.
• 0 to 3 years of experience in the same role
• Exceptional verbal and written communication skills.
• Fluent in English
• Strong problem-solving and listening skills.
• Build rapport and collaborate with others internally and externally.
• Good Understanding of consumer behaviors and industry trends.
• Extensive, accurate product knowledge.
• Work experience in Customer Support division will be a plus
• Detail-oriented & flexible
• Team player with good interpersonal and communication skills
• Successful at cooperating and coordinating with multiple teams and individuals
• Ability to excel in a fast-paced, dynamic environment

Требуемый уровень кандидата: Джуниор

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