Synopsys Armenia

Աշխատանքի նկարագրություն՝

A motivated hands-on Supervisor to lead a team of HR Coordinators and Specialists in our Armenia HR Service Center Operations.

This position will have a Matrix reporting structure and will work directly with the US HR Service Center Manager to ensure alignment of our global service center responsibilities. This role is responsible for leading HR Services in our Armenia office by providing inspiration, development, and direction to the Specialists and Coordinators on the team. Key areas of focus will include planning, implementing, supporting, and evaluating our operational and service needs such as internal customer inquiries, systems administration, and other ad hoc HR process execution as required. We are looking for a dynamic communicator who can effectively partner with business stakeholders to ensure the function meets the business objectives.

/am/human-resources-supervisor-43464br-2

Աշխատանքային պարտականություններ

• Develop and hold team accountable to providing an exceptional associate experience.
• Provide hands-on support to the team as required during peak data processing periods.
• Ensure team is meeting service standards by providing timely support regarding data processing, inquiries, issues, and escalations.
• Ensure team is trained on knowledge base, all available tools, and systems to make certain their responsibilities are completed with quality to ensure data integrity.
• Create and maintain an environment that promotes consistency, teamwork, and cooperation of shared goals.
• Provide guidance to the team on upcoming process changes and updates from Centers of Excellence (COEs).
• Drive continuous improvement of operational processes by maintaining a proactive sense of the business’ needs and identifying and adopting best practices for a better customer experience.
• Ensure all operational support and procedure documentation is maintained.
• Routinely monitor emails, calls, cases, and chats for accuracy and provide feedback and training to staff as needed.
• Provide coaching and feedback to HR Service Center team regarding individual and team performance.
• Make recommendations regarding staffing requirements.

Անհրաժեշտ հմտություններ

• Four-year degree by accredited university or college is required.
• 7 years of professional experience with 3+ years supervisor experience in the field of HR Operations, Shared Services or Customer Service is required.
• Excellent communication, leadership and problem-solving skills are required.
• Demonstrates innovative thinking and sound judgment.

Պահանջվող թեկնածուի մակարդակը: Ավագ

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