Turkish Speaking Quality Training and Communications Specialist

Վերջնաժամկետ՝ 03 Հուլիս 2024

Աշխատանքի պայմաններ՝ Մշտական

Կատեգորիա՝ Վաճառքի/սպասարկման կազմակերպում

Աշխատանքի տեսակը՝ Ամբողջ դրույք

Գտնվելու վայրը՝ Երևան

Աշխատանքի նկարագրություն՝

Digitain is seeking a Turkish speaking professional to take the position of Quality, Training and Communications specialist in the Company's team. He/she will be responsible for quality control of Customer service in Turkish language, preparation, organization and delivery of trainings, necessary to Customer Care and Service Delivery staff, on-time and correct communication provision within Customer Care and Service Delivery teams.

Աշխատանքային պարտականություններ

Customer service quality control, assessment and improvement, feedback provision
Arrangement of skills improvement coaching sessions
Preparation of training materials
Delivery of trainings on new products, features, as well as skills for customer service quality improvement inside Customer Care and Service Delivery teams
Knowledge tests organization and handling for new and current employees
Ensuring the circulation and dissemination of information necessary for customer service
Other functions assigned by the immediate supervisor

Անհրաժեշտ հմտություններ

University degree
Minimum 2-3-year work experience in relevant field or in Customer service
Ability to deliver trainings and quality materials in Armenian, English and mainly Turkish languages
Excellent interpersonal and communication skills (oral and written) and training handling skills
Competent speech, ability to motivate and persuade
Knowledge of MS office, good knowledge of Power Point, Internet navigation skills
Analytical thinking, open to changes and quick orientation skills
Working ethics, high sense of responsibility, hardworking, initiative and flexible personality
Ability to work under high pressure and deal with strict deadlines
Ability to prioritize and simultaneously perform different tasks