Implementation Engineer

Վերջնաժամկետ՝ 09 Ապրիլ 2023

Աշխատանքի պայմաններ՝ Մշտական

Կատեգորիա՝ Այլ ՏՏ

Աշխատանքի տեսակը՝ Ամբողջ դրույք

Գտնվելու վայրը՝ Երևան

Աշխատանքի նկարագրություն՝

ZERO is looking for a unique candidate to fill a unique and crucial role. As an Implementation Engineer, you will engage with an experienced cross-disciplinary staff to conceive, troubleshoot, design and help deploy ZERO’s innovative solution. You must be responsive, flexible and able to succeed within an open collaborative peer environment. If you enjoy broadening your technical skills, building a new tools and processes, and working in an environment that thrives on creativity, experimentation, and innovation, then this is the job for you!

As ZERO’s Implementation Engineer, you will use your experience in software design/development and testing to be the bridge between the client implementation team and the development and product management teams. You are expected to have industry-leading technical and software testing abilities that enable you to reproduce client problems, identify root causes of failures, and work directly with engineering and product teams to identify fixes, workarounds, or alternate approaches. You should have a combination of solid in-depth knowledge of Quality Assurance, as well as knowledge of mobile and desktop software development. This role is technically challenging, intellectually rewarding, and is instrumental to the success of the end users.

Աշխատանքային պարտականություններ

Investigate customer problems referred to you by the implementation and/or support team, reproduce issues, identify root cause of failure and create and manage bug reports and action plans with engineering and product teams;
Understand project documents, customer demands, and product objectives to assist in identifying work-arounds or missing features and working directly with engineering/PM to ensure the features are properly documented and added to the road map;
Set up, maintain, and perform different environments on multiple application platforms, such as iOS, Azure/Amazon cloud VMs, local VMs, etc.;
Handle technical communications and understand the customers' systems and ZERO product architecture;
Work with deployments teams, resolve level issues for systems, coordinate on product design, and offer inputs on the testability of functional elements and product designs;
Analyze and disintegrate software systems and coordinate with other teams to enhance the overall design;
Research test tools, methodologies, and trends and upgrade existing practices and processes;
Create technical guides and Client facing test plans for customer deployments.

Անհրաժեշտ հմտություններ

Bachelor’s Degree in computer science, computer engineering, or related discipline;
At least 3 years of professional experience in a QA or Engineering role;
Experience with QA concepts and methodology;
Experience with log monitoring or analytics;
Experience reproducing problems and proposing potential fixes or workarounds;
Experience working in Windows, Apple, and UNIX/Linux environments and utilizing virtual machines (local and cloud);
Experience with REST and SOAP based APIs;
Experience testing complex API, web and mobile based applications that reference database back-end systems;
Some experience with legal systems (such as Litera, Adarant, Intapp, iTimeKeep, etc.);
Some experience with typical authentication protocols and implementations (basic, oAuth 2.0, SAML, MSAL, etc.);
Some experience with security tools/processes;
Some experience with networking – secure tunnel, reverse proxy, etc.;
Some experience with programming methodologies and languages – including at least one of the following: C#, Objective C, Swift, Java, or Python;
Experience working with cross functional teams with engineering teams and client facing teams in a disciplined agile environment;
Microsoft Azure AD or Exchange Certification;
Microsoft Windows Administrator Certification.

Պահանջվող թեկնածուի մակարդակը: Չսահմանված

Լրացուցիչ տեղեկություն

All qualified candidates are welcome to submit their CVs to https://zerosystems.rippling-ats.com/job/532868/implementation-engineer.
Kindly note that only shortlisted candidates will be contacted for an interview.

Խնդրում ենք հստակորեն նշել, որ աշխատանքի մասին տեղեկացել եք staff.am-ի միջոցով:

Անձնական հմտություններ

Ճկունություն

Agile approach

Տարածեք այս հայտարարությունը սոց․ մեդիայի միջոցով։

Ընկերության մասին

Founded in 2015, Zero is based in Los Gatos, California. Our mission is to apply artificial intelligence and smart automation to the most pressing operational challenges of the legal industry.

All too often legaltech companies are launched that effectively build solutions in search of problems. Technical capabilities are developed that may or may not meet a genuine need, with decidedly mixed results for everyone. When we founded Zero, we consciously decided to take the opposite approach. We first identified what we believed were the most critical bottlenecks and challenges in the day-to-day operation of law firms. We then applied the very best engineering and technological talent in existence to the problems we saw. The word “best” is not hyperbole – 50% of our technical team has doctoral degrees.

As a team, we also believe in rigorous, exacting and ongoing measurement of the real-world impact of our technologies. This means constantly soliciting customer feedback, extremely rapid improvement and a myopic focus on whether what we’ve built genuinely works for the customer. What happens in the lab is nowhere near as relevant, we believe, as what happens when the customer uses something.

Finally, we believe in clean, highly usable products with unobtrusive, but very powerful, technology. We strive to create tools that are deceptively simple; that the user intuitively knows how to use, and that operate efficiently and unobtrusively.

The result is cutting-edge tools for the legal industry, powered by artificial intelligence and delivering the utility, scalability and most of all, security, law firms demand. By combining technology, security and ongoing evaluation of usability and customer value, we will build and deploy solutions that will revolutionize the business of law.