Whitebone - Experience Management

We develop Experience Management (XM) services and programs to execute exceptional customer, employee, product and brand experience strategies via:

- Human-centered strategy and culture development programs 

- Business processes analysis and optimization

- Advanced technologies integration (CRM, NPS, ticketing, loyalty programs)

- NPS, feedback collection and analysis 

- KPIs, metric measurements and ROI

- Journey mapping (Customer, Employee, Product, Brand)

- Usability testing

- CRM systems integration and optimization

- Experience design and improvement

- Training and development