B2B Support Specialist (Day Shift)

Deadline: 31 March 2023

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

We are looking for B2B Support Specialists, who will be responsible to provide enterprise-level assistance to our customers.
You will diagnose and troubleshoot software and hardware problems and you will give clients quick answers to simple IT issues. And for more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written technical instructions.

Job responsibilities

● Keep records of customer interactions and process customer accounts
● Identify, prioritize and escalate (as needed) customer issues
● Manage a large number of customers' requests via different channels
● Proactively follow up and support customers to ensure a high level of customer satisfaction
● Follow standard processes and procedures

Required qualifications

● Advanced English knowledge is a must
● Knowledge of Spanish or Chinese is desirable
● 1+ years of customer support experience is a must
● Detail-oriented with the ability to multitask, prioritize, and manage time effectively
● The capacity to work independently as well as in a team

Required candidate level: Mid level

Additional information

Working Hours
7 AM- 4 PM օr 10 AM- 7 PM

What you get
● Competitive pay (fixed salary+commission)
● Newly renovated awesome workspace
● Prime office location (Arami street)
● Collaborative work environment

Send your CVs to hr@orders.co with “B2B Support Specialist” as an e-mail subject.

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