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We develop Experience Management (XM) services and programs to execute exceptional customer, employee, product and brand experience strategies via:
- Human-centered strategy and culture development programs
- Business processes analysis and optimization
- Advanced technologies integration (CRM, NPS, ticketing, loyalty programs)
- NPS, feedback collection and analysis
- KPIs, metric measurements and ROI
- Journey mapping (Customer, Employee, Product, Brand)
- Usability testing
- CRM systems integration and optimization
- Experience design and improvement
- Training and development
Industry: | Marketing/Advertising/PR |
Type: | LLC/OJSC/CJSC |
Date of Foundation: | 2020 |
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