HSBC Bank Armenia CJSC

Job description:

At HSBC, we’re a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories. In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition. Whether you want a career that could take you to the top or in an exciting new direction—we offer opportunities, support and rewards that will take you further.

Here in Armenia, you’ll help evolve and grow our business. Are you goal-oriented? Do you have communications and sales skills? Do you enjoy customer service?

If you answered yes to any of these questions, we want to hear from you!

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Job responsibilities

What you will do:

• Provide customers with high quality service, accurately carrying out daily activities
• Ensure delivery of a consistently excellent customer experience, encouraging customers to use alternative channels (where appropriate)
• Identify cross sell opportunities and recognizing customer’s wider needs and make referrals to other areas of the bank, where the customer’s needs can be met
• Demonstrate a thorough understanding of HSBC customer propositions and products, their differences and benefits, articulate how these meet diverse customer needs
• Be accountable for leading the customer ownership and ensure it is effectively run managing to the Target Operating Model (TOM) as defined by Group
• Work collaboratively with others to create a productive, diverse and supportive working environment
• Ensure enhanced knowledge of AML, Financial Crime Compliance and strict adherence to local and Global policies and regulations in accordance with HSBC Strategy, Principals and Values
• Apply policies and procedures to their allocated tasks, taking responsibility for their own actions and ensuring the achievement of effective risk management
• Be accountable for minimizing risk and maximizing operational efficiency

In this role you will:

• Provide the highest quality service to contribute to the business
• Offer value added products and services based on customer needs and ensures customer understanding of those products
• Upgrade existing HSBC customers to other propositions based on their needs, cross sell WPB products and services and refer to specialist areas where required
• Deliver the standards of required service quality by achieving SLAs
• Ensure strict compliance with all internal sales/audit/compliance procedures and guidelines, as well as adherence to local laws and regulations
• Ensure high quality of branch daily operations not limited to the ones listed below:

• Processing of cash/non-cash transactions, acceptance of local/international payments, processing of bank cheques and etc.
• Servicing of loan accounts, placement and servicing of time deposit accounts
• End of day teller box cash/bank vault balancing

Required qualifications

You should apply if you have:

• Relevant work experience in a customer facing role
• Ability to work with rules and regulations
• Consistency achieved set objective, and action taken for personal performance improvement
• Excellent knowledge of Armenian and English

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
• You can work your way and will have a say in when, where and how you and your team flexibly work together
• Our benefits will give you financial security, and can include employee banking and lending solutions with preferential rates only for HSBC staff, annual bonus, night shift allowances specially for Contact center employees etc.
• Our family-focused benefits can help you to support your loved ones and include marriage allowance, childbirth allowance, medical insurance for direct family members, days off for key events (weddings, moving house) etc.
• We’ll give you a huge range of resources that support your mental, physical and social well-being, including life insurance, critical illness insurance as well as medical insurance, employee assistance program with local psychological center, free access to Headspace app, min 24 working days paid vacation etc.
• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

Required candidate level: Junior

Additional information