Card Operations Appeal and Monitoring Unit Specialist
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Deadline: 28 June 2024
Employment term: Permanent
Category: Banking/credit
Job type: Full time
Location: Yerevan
Job description:
“ID Bank” CJSC is looking for a specialist of card operations appeal and monitoring unit, who will perform the responsibilities listed below:
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Job responsibilities
- Provides daily review and control of transactions implemented with cards issued by the Bank,
- Studies, analyzes transactions implemented in the Bank's service network and carries out necessary activities in their relation
- In case of detecting suspicious transactions as a result of monitoring of transactions with cards issued by the Bank, establishes contact with customers, conducts outreach and, if necessary, proceeds to blocking or unblocking of cards,
- Submits proposals to the immediate manager on registration, removal, and amendments in security rules of the issuer and service provider.
Required qualifications
- Higher Education
- 1 year of work experience
- Knowledge of banking legislation
- Computer knowledge
- Excellent knowledge of Armenian, good knowledge of English and Russian languages
- Customer service skills
- Communication skills
- Effective problem-solving skills, ability to multitask
- Ability to work in an organized manner and adapt quickly to a fast-paced work environment
- Attention to detail
- Knowledge and commitment to work ethics
Required candidate level: Junior
Additional information
After successful completion of the probation period, the Bank offers its employees a wide range of privileges, particularly, a comprehensive medical insurance package, a comprehensive bonus plan, a corporate package for sports club services, banking services on preferential terms, etc.
Professional skills
Smart Vista
Soft skills
Team player
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About Company
"IDBank" CJSC was founded in 1990 as "Anelik Bank" Limited Liability Company and was renamed to "IDBank" CJSC since 04.06.2018.
The Bank’s mission is to be the first choice Bank for the customers as the best innovative Bank providing the customers with personalized unique digital solutions.
To learn more about the Bank, please visit: https://www.idbank.am/
Mission, Vision and Values
Our Mission
Our business is about getting the unconditional right to be our customers’ first choice as the best innovative bank in Armenia.
Our Vision
To become a leading digital bank by expanding our innovative customer-focused business via breakthrough growth.
Our Values
- We are innovative
- We are transparent
- We are credible
- We are loyal
- We are a team
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Benefits
Contact details
Website https://www.idbank.am/
Phone: +37410593333
Address: 13 Vardanants str., Yerevan, Armenia
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+374 43 901 900 
