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Operations Representative (Customer Support)

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Deadline: 10 August 2024

Employment term: Permanent

Category: Administrative/office-work

Job type: Full time

Location: Yerevan

Job description:

We at Business Solutions LLC are in search of Call Center Agents (Customer Support) to join our friendly team and provide the highest level of service to our customers.

The ideal candidate will be responsible for handling inquiries, ensuring smooth operations within the department, and delivering excellent customer service. This role requires strong communication skills, problem-solving abilities, and a commitment to maintaining high-quality support.

Job responsibilities

  • Respond to customer inquiries via phone in a timely and professional manner
  • Resolve customer issues by identifying problems, researching answers, and guiding customers through corrective steps
  • Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken
  • Collaborate with other departments to ensure customer issues are resolved efficiently
  • Monitor customer feedback and provide insights to improve customer satisfaction
  • Support the operations team with various administrative tasks as needed
  • Identify, escalate priority issues and report to the high-level management

Required qualifications

  • Excellent knowledge of English
  • High school diploma or equivalent; a bachelor's degree is preferred
  • Proven experience in a customer support role or similar position
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and manage time effectively
  • Proficiency in using customer support software and tools
  • Ability to work independently and as part of a team
  • Positive attitude and a commitment to providing outstanding customer service

Required candidate level: Not defined

Additional information

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment
  • Extra day off each month
  • We work 6 days a week, 7 hours a day with the following shifts (Sundays are off):
    • 6 pm - 1 am
    • 9 pm - 4 am
    • 11 pm - 6 am
Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

MS Excel

Customer Service skills

English

Google Suite

Soft skills

Time management

Customer/service oriented

Detail-oriented

Logical thinking

Teamwork

Fast learning ability

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Business Solutions LLC

If you're interested, please send your #cv to hr.manager@businessolutionsllc.org

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Benefits

Medical insurance
Complimentary tea, coffee and refreshments
Free parking
Family medical insurance
Special day-offs
No dress code
Regular salary review
Loyalty bonus
Health insurance benefits

Contact details

Address: 74 Shirak St, Yerevan, Armenia

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