Sr. Technical Writer

Deadline: 21 July 2024

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

Ardshinbank is the leading Bank in Armenia with a diversified universal banking offering including retail and commercial banking, investment banking, and private & wealth solutions. The Bank serves over 375,000 customers served by more than 1,700 employees and operates the largest branch network in the country with 65 branches. We are proud to be the only Armenian bank with credit ratings equal to the national government, certified by major international agencies.

We seek change-makers with a growth mindset, curiosity, can-do attitude, and willingness to take responsibility who thrive in a fast-paced environment, ambiguity, and uncertainty.

Job responsibilities

Interview subject matter experts (SMEs) to gather detailed information.
Analyze and interpret complex technical information and translate it into user-friendly, concise, and accurate documentation.
Develop tutorials, FAQs, and knowledge base articles.
Ensure all documentation is up-to-date and version controlled.
Maintain consistency in style, tone, and format across all documentation.
Participate in project meetings to stay informed about upcoming changes and releases.
Implement feedback from users and stakeholders to improve documentation quality.
Stay updated with industry best practices and trends in technical writing.
Continuously improve the documentation process and workflows.

Required qualifications

Minimum of 3 years of experience in technical writing within a software development environment.
Proficiency in interviewing and extracting information from subject matter experts (SMEs) in various technical fields.
Ability to analyze and interpret complex technical information and convert it into clear, concise, and accurate documentation accessible to varied audiences.
Experience with documentation tools such as Confluence, or similar.
Familiarity with version control systems like Git.
Excellent written and verbal communication skills.
Capable of managing multiple documentation projects simultaneously under tight deadlines.
Fluency in English, banking experience, knowledge of SQL and Python are a big plus

Even if you don't meet every requirement, we encourage you to apply if you believe you can excel in this role. Show us your passion, skills, and determination!

Required candidate level: Senior

Additional information

Benefits:

Flexible work schedule and remote work options
24 vacation days per year
4 paid days-off per year
Medical and life insurance coverage
Comprehensive learning package
Multiple types of bonuses (performance-based, annual and referral bonuses)
Employee discounts on bank’s products or services
IT team based in an external office, not at the bank.

PROCEDURES OF APPLICATION

Interested and properly qualified candidates may submit their applications by following the Apply Now/Դիմել հիմա link. Incomplete applications will be dismissed. Only short-listed candidates will be invited to an interview.

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