Support Engineer
Deadline: 19 June 2024
Employment term: Permanent
Category: System Admin/Engineer
Job type: Full time
Location: Yerevan
Job description:
We are looking for a Support Engineer who will be responsible for the onsite maintenance, configuration, and reliable operation of computer systems and network servers in our Yerevan office, alongside providing support and managing equipment at the warehouse. The office is at Northern Avenue, 1.
/en/support-engineer-31
Job responsibilities
- Install and upgrade software on user devices, ensuring seamless performance
- Issuance, upgrade, preparation and inventory of equipment
- Deploy, manage, and troubleshoot issues with virtual servers and cloud applications
- Implement and integrate automation processes to streamline operations
- Administer, distribute, and manage permissions for Microsoft Entra ID, Azure, GCP, AWS, Atlassian products, and other services
- Contribute to various IT projects, including research, implementation, and setting up the IT environment
- Provide onsite user support
Required qualifications
- 2+ years of experience in technical support, software services, and system administration
- Proficiency in Windows/MacOS end-user device administration
- Knowledge of network and security
- Familiarity with ITIL and ITSM methodologies
- Pre-Intermediate or higher level of English proficiency
- Experience providing end-user support via email, phone, and video calls
Required candidate level: Mid level
Additional information
Nice to have:
- Experience with Atlassian stack tools such as Jira, Confluence, and OpsGenie
- Familiarity with ZScaler, Falcon CrowdStrike, Microsoft 365
- Proficiency in administering GNU/Linux systems
- Understanding of identity terminologies such as SSO, LDAP, and OAuth
- Proficiency in scripting languages, such as PowerShell, Bash, or Python
We offer:
- Competitive compensation
- Remote or office work
- Flexible working hours
- Healthcare benefits: medical insurance and paid sick leave
- Continuous education, mentoring, and professional development programs
- A team with an excellent tech expertise
- Certifications paid by the company
Please apply with CV or cover letter in English via career@quantori.com or by the link to our career portal.
Professional skills
Windows system administration
Linux system administration
Bash
PowerShell
ITIL
Office Infrastructure support
Business English
Soft skills
Problem solving
Customer/service oriented
Flexible
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About Company
Quantori is an end-to-end digital IT service provider for the life science and healthcare industries. With over 100 years of combined experience in life science, Quantori aims to help biotech and pharma clients unlock the power of digital IT for their business. Our team is composed of 900+ solution-focused data scientists, data engineers, and thought leaders who have been at the forefront of life sciences and healthcare IT for over 30 years.
QUANTORI
- 650+ people around the globe
- 100+ years life science and healthcare expertise
- Offices in Armenia, Georgia, and Kazakhstan
- Headquarters in the USA
- 30+ countries
- Less than 10 % employee turnover
- Glassdoor review score at 5.0
OUR PROJECTS HAVE TO DO WITH:
- Scientific Informatics
- Laboratory Informatics
- Data Science
- Cloud Engineering
- High Performance Computing
- Artificial Intelligence
QUANTORI COMPETENCES
- Java
- JavaScript
- Python
- GO
- .NET
- DevOps
- Cloud Engineering
- Data Engineering
- Data Science
- Machine Learning
- QA & Automation
- Business Analysis
- UI/UX
INDUSTRY COMPETENCIES
- Top-50 global pharmaceutical companies
- Drug discovery laboratories
- Biotech start-ups
- Faster discovery disease associations
- Life science solution providers and associations
Quantori Team satisfaction survey 2021
- 94% of people feel comfortable working with their teams
- 86% of people say their tasks match their interests
- 90% of people agreed their work allows them to grow professionally
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Benefits
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