Technical Support Engineer
With email
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Deadline: 05 July 2024
Employment term: Permanent
Category: Other IT
Job type: Full time
Location: Yerevan
Job description:
EasyDMARC is a leading email security solutions provider, dedicated to helping organizations worldwide safeguard their businesses' security in cyberspace. Our solution is designed to prevent companies from data leakage, protect them from financial loss, and counter email phishing attacks.
We are committed to providing top-notch support to our customers, and we're looking for a motivated and ready-to-become-expert individual to join our team as a Technical Support Engineer.
He/she will become an integral part of our team and will be responsible for helping our global customer base with the implementation of email security measures, troubleshooting issues, and providing exceptional support.
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Job responsibilities
- Assist customers with the setup and configuration of email security protocols, including SPF, DKIM, DMARC, BIMI and MTA-STS
- Respond to customer inquiries and resolve technical issues through email tickets, live chat, and other communication channels
- Become a subject matter expert in email security and EasyDMARC's products and services
- Work closely with Quality Assurance (QA), Engineering, and Product teams to provide input for product enhancements
- Collaborate with customers to ensure they fully understand and benefit from our email security solutions
Required qualifications
- Exceptional and expert-level English communication skills, both written and spoken
- A strong desire to learn and adapt to new technologies and concepts
- Prior experience in technical support or customer service is a plus but not required
- Familiarity with email security protocols (SPF, DKIM, DMARC) is a plus but not required
- A passion for problem-solving and helping customers
Required candidate level: Junior
Additional information
Why Join EasyDMARC:
- Opportunity to work in the dynamic and growing field of email security
- Collaborate with a diverse and talented team of professionals
- On-the-job training and opportunities for skill development
- A chance to make a real impact in the world of cybersecurity
If you're passionate about helping customers, have exceptional English skills, and are eager to learn and grow in a fast-paced environment, we encourage you to apply for the position of Technical Support Engineer at EasyDMARC.
Individuals seeking employment at EasyDMARC are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable laws.
Professional skills
English
Support
IT Support
Native/near Native English
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About Company
EasyDMARC is an All-In-1 Email Security solution for securing organization's domain and email infrastructure. We are all working with purpose and pride on creating solutions for securing organization's domain and email infrastructure. We minimize the probability of data leakage and financial loss for businesses by preventing email fraud. We are keen on the constant development of our product and our customers' experience.
At EasyDMARC we are creating a unique workplace environment that values free-flowing creativity, open communication, flexibility, horizontal leadership structure, inclusivity, and diversity - where every voice is heard and valued, regardless of background or identity.
People are the priority – from employees to customers.
What we VALUE most in our employees is being:
- Passionate – committed with heart and mind
- Result Driven – getting things done
- Constantly Learning – developing skills and knowledge
- Innovative and Creative – achieving impossible
- Transparent – being genuine and authentic
- Customer oriented – obsessed with customer satisfaction
EASYDMARC FEATURES AMONG TOP 5 EMAIL SECURITY COMPANIES
Armenian startup EasyDMARC has featured on the DMARC Software Market report, put together by independent analysts, as one of the world’s leading DMARC providers.
EasyDMARC offers solutions against email fraud and enhances email authentication (which decreases the probability of messages getting sorted into the spam box).
EasyDMARC’s solutions reduce the risks of financial and data loss for companies and increase the trust toward their domains.
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DO YOU WANT TO KNOW HOW THE JOURNEY TO E-MAIL SECURITY STARTED AT EASYDMARC?
Tells the CEO & Co-Founder of EasyDMARC Gerasim Hovhannisyan:
Several years ago I had my wake-up call - a severe email phishing attack on one of the partner companies where I consult for information security. Within several hours I had to realize that the incident not only destroyed the seemingly safe security measures that I have designed but also caused financial and reputational damages to the company. Back then I went through an ordeal of exploring the most up-to-date email security technologies for several months. The deeper I dug and the more I tested various open source solutions and services, the more obvious it became that there is no single close-to-perfect solution that could give effective and sustainable results. This was the point when I realized we needed an all-in-one solution and we could get there by automating and setting up our own processes for e-mail authentication deployment. I asked Avag, a trusted colleague, a person who never gives up coding and automating relevant processes to team up with me. We had many ups and downs but we never hesitated that we are going to set this up for success and we will see the light at the end of the tunnel.
At the end of 2017, Avag and I ended up with the first version of EasyDMARC which worked through CLI and solved many integration, ongoing analysis, and monitoring problems. We were very excited to see that we have created a very intuitive and integrated tool-set that covered all our frustrations that came from the existing solutions and most importantly, gave us a one-window solution for integrating and leveraging all existing e-mail security and deliverability protocols.
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EasyDMARC "We are hiring"
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Benefits
Contact details
Website https://easydmarc.com/
Phone: +37491001229
Address: 24/16 Azatutyan Ave, Yerevan, Armenia
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+374 43 901 900 
