Վաճառքի թիմի մասնագետ
Deadline: 04 July 2024
Employment term: Permanent
Category: Banking/credit
Job type: Full time
Location: Yerevan
Job description:
If you are fond of active work filled with negotiation and new challenges, then FINCA Armenia is specifically looking for you to join the Sales Team as a Specialist in the Contact Center.
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Job responsibilities
•Making phone calls to both current and former customers
•Conduct need assessments
•Negotiate with customers and sell the financial services recommended by the organization
• Complete credit applications, conduct financial analyses, and present the applications for approval by the Credit Committee, followed by disbursal
•Listen to and resolve complaints and issues raised by customers
• Provide the necessary information
•Respond to incoming calls as needed
• Prepare necessary reports
• Perform other tasks as requested by managers.
Required qualifications
- University degree, undergraduate students also can reply
- Experience in the field of contact center or customer support is an advantage
- Team player
- Proficient in controlling and managing processes
- Significantly developed analytical skills
- Strong negotiation and communication skills
- Conflict management and problem-solving abilities
- Ability to work under stressful and strict time constraints
- Excellent Armenian, proficient English, and Russian
- MS office
- Time management
Required candidate level: Junior
Additional information
- Competitive salary
- Monthly bonuses (subject to employee’s personal performance)
- Annual bonuses (subject to company performance)
- Paid day-offs
- Health insurance
- Rewards on the occasions of marriage and birth of children
- Trainings
- Teambuilding and corporate events
- An opportunity to grow and develop in an internationally-minded environment
Professional skills
Financial analysis
Customer Service skills
Soft skills
Negotiation skills
Problem solving
Proactive
Team player
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About Company
FINCA Armenia is part of the FINCA Impact Finance Network, a group of 19 microfinance and financial institutions that provides socially responsible financial services and enables low-income entrepreneurs and small business owners to invest in the future.
Contact details
Website http://www.finca.am
Phone: +37412555555
Address: 2a Agatangeghos, Yerevan, Armenia
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