Buymie

Job description:

Buymie LTD is an Armenian/Irish co-founded tech start-up that is providing grocery delivery services in Europe and we are in a search of Senior Operations representative to join our team in Armenia.
As a Senior Operations representative, you will work with our operations team to oversee our network to ensure timely order delivery, support customers with their queries, solve problems shoppers encounter and support the operations team with ad hoc projects.

/en/senior-operations-representative-6

Job responsibilities

• Effectively manage order assignments to delivery-men (Shoppers) when needed
• Actively monitor the compilation of customer orders by Shoppers
• Troubleshoot any occurring problems on the network and provide timely feedback to the relevant departments 
• Provide reports to the stakeholders by analyzing day-to-day activities and results to help to improve the overall performance of the department
• Assure effective and accurate communication across the company 
• Serve as the first point of contact for Shoppers and Customers
• Respond to shopper requests via email/chat

Required qualifications

• Up to 2 years of experience in the operational role
• Excellent written and spoken English
• Experience with CRM customer service systems is a plus but not a necessity
• Effective communication skills
• Great collaboration ability
• Stress resistant and capable of making decisions under pressure
• Ability to learn and adapt quickly to a multinational working environment
• Ability to multitask in a fast-paced environment
• Able to effectively communicate to a wide range of people via email or telephone
• Ability to work night hours and weekends
• Knowledge of MS Excel is a plus

Required candidate level: Senior

Additional information