Senior operations representative
Deadline: 20 March 2021
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Buymie LTD is an Armenian/Irish co-founded tech start-up that is providing grocery delivery services in Europe and we are in a search of Senior Operations representative to join our team in Armenia.
As a Senior Operations representative, you will work with our operations team to oversee our network to ensure timely order delivery, support customers with their queries, solve problems shoppers encounter and support the operations team with ad hoc projects.
- Effectively manage order assignments to delivery-men (Shoppers) when needed
- Actively monitor the compilation of customer orders by Shoppers
- Troubleshoot any occurring problems on the network and provide timely feedback to the relevant departments
- Provide reports to the stakeholders by analyzing day-to-day activities and results to help to improve the overall performance of the department
- Assure effective and accurate communication across the company
- Serve as the first point of contact for Shoppers and Customers
- Respond to shopper requests via email/chat
- Up to 2 years of experience in the operational role
- Excellent written and spoken English
- Experience with CRM customer service systems is a plus but not a necessity
- Effective communication skills
- Great collaboration ability
- Stress resistant and capable of making decisions under pressure
- Ability to learn and adapt quickly to a multinational working environment
- Ability to multitask in a fast-paced environment
- Able to effectively communicate to a wide range of people via email or telephone
- Ability to work night hours and weekends
- Knowledge of MS Excel is a plus
Required candidate level: Senior
In order to apply for this vacancy follow this link. Only shortlisted candidates will be invited for the interview.
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Buymie is building the best way for people anywhere in the world to shop for groceries. Since Buymie started in 2016, we’ve launched same-day delivery across the entire Dublin market with expansion in Ireland and abroad planned for Q1 2020.
Buymie is laser-focused on delivering groceries from your favourite stores right to your door. Our technology coupled with operational expertise enables Buymie to deliver fresh groceries in as little as an hour.
Address: 3 Hakob Hakobyan St, Yerevan, Armenia