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Customer Success Specialist

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Employment term:

Contract

Category:

Technical Support

30 December 2025

Required candidate level

Mid level

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About company

BackupMaster is a global SaaS platform based in Sydney, Australia and trusted by thousands of Shopify, Shopify Plus, and BigCommerce stores worldwide. We provide automated data protection, secure backups, and fast restoration to help online businesses prevent data loss and stay resilient.

Founded in 2017, we are a profitable and fast-growing company with SOC 2 certified infrastructure and a strong focus on reliability, security, and customer experience. In addition to supporting Shopify and BigCommerce, we are expanding our technology to cover more SaaS platforms.

Our team works remotely and values independence, responsibility, and clear communication. We aim to deliver a simple and dependable product that helps merchants protect their critical business data with confidence.

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