Galaxy Group of Companies

Описание работы

Technogym, a global leader in fitness and wellness products, is seeking a dynamic and experienced Logistics and After-Sales Manager for its distribution operations in Armenia. The successful candidate will oversee all aspects of the logistics and after-sales functions, ensuring efficient and customer-focused operations that align with Technogym's high standards.

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Обязанности

1. Logistics Management:
   • Supply Chain Coordination: Manage and coordinate the entire supply chain process, including procurement, warehousing, and distribution of Technogym products in Armenia.
   • Inventory Control: Maintain optimal inventory levels to meet customer demands while minimizing holding costs.
   • Shipment Oversight: Supervise the receiving, inspection, and distribution of products to ensure timely and accurate deliveries.
   • Vendor Management: Collaborate with suppliers, freight forwarders, and other partners to optimize logistics processes and costs.
   • Compliance: Ensure all logistics activities comply with local regulations and company policies.
2. After-Sales Service:
   • Customer Support: Oversee the after-sales service team to provide high-quality support to customers, addressing issues such as installation, maintenance, and repair of Technogym equipment.
   • Service Coordination: Plan and manage the scheduling of service technicians for on-site visits and remote support.
   • Warranty Management: Administer warranty claims and processes, ensuring swift resolution and customer satisfaction. Develop and offer extended warranty packages for customers.
   • Feedback Loop: Collect and analyze customer feedback to identify trends and areas for improvement in after-sales service.
3. Team Leadership and Development:
   • Team Management: Lead, mentor, and develop the logistics and after-sales teams, fostering a culture of excellence and continuous improvement.
   • Training: Implement training programs to enhance the skills and knowledge of team members, particularly in customer service and technical support.
   • Performance Management: Set performance goals, conduct regular reviews, and implement strategies to achieve departmental objectives.
4. Operational Efficiency and Improvement:
   • Process Optimization: Identify opportunities to streamline logistics and after-sales processes, implementing best practices to enhance efficiency and reduce costs.
   • Technology Utilization: Leverage technology and systems to improve logistics tracking, inventory management, and customer service.
   • KPI Monitoring: Establish and monitor key performance indicators (KPIs) to track the effectiveness of logistics and after-sales operations.
5. Customer Relationship Management:
   • Client Engagement: Build and maintain strong relationships with key clients, ensuring their needs are met with high standards of service.
   • Issue Resolution: Act as the escalation point for complex customer issues, resolving them promptly and effectively to maintain customer satisfaction.

Требования

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field,
• Minimum of 5 years of experience in logistics and after-sales management, preferably in the fitness or consumer electronics industry,
• Strong understanding of supply chain and logistics principles,
• Excellent leadership and team management capabilities,
• Proficiency in logistics software and customer relationship management (CRM) systems,
• Strong problem-solving skills and ability to manage multiple tasks in a fast-paced environment,
• Excellent communication and interpersonal skills,
• Strong understanding of supply chain and logistics principles,
• Fluency in English and Armenian; Russian language skills are a plus.

Требуемый уровень кандидата: Не определено

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