ServiceTitan

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Ready to be a Titan?

The Analyst, Business Operations and Strategy is an integral role on the Revenue Strategy & Operations team, contributing to ServiceTitan’s data-driven strategic decision making. This role focuses on building market insights through robust modeling to understand market potential and whitespace opportunities. Additionally, it involves synthesizing complex data into actionable recommendations, effectively communicating findings to stakeholders, and providing ad-hoc analytical support to GM partners. The ideal candidate has strong analytical skills, business acumen, and a solid grasp of macroeconomic trends.

What you'll do:

• Build, maintain and optimize ServiceTitan’s top-down TAM and penetration models, along with comprehensive documentation and regular reporting

• Discover market insights by building extensions to existing models, conducting deep dives and ad-hoc analysis

• Drive various processes to ensure data quality and accuracy across the CRM for ongoing sales operations, and provide analytical support to the Commercial/Construction and Fintech orgs

• Partner with cross-functional teams across the business, including general managers (GM), finance and product strategy to integrate data insights into strategic planning and execution

• Present findings and recommendations to stakeholders through clear and compelling presentations and reports

• Automate recurring reporting for operational efficiency

What you'll bring:

• Bachelor’s degree in Economics, Business, Data Science or a similar field

• 2+ years of experience in a similar role, preferably in consulting, corporate strategy or data analytics

• Strong analytical and problem-solving skills, with the ability to synthesize complex information and develop data-driven insights

• Hands on experience with analyzing large data sets using SQL, BI (Tableau) tools and Gsheets/Excel

• Strong written and verbal communication skills, with the ability to present findings and recommendations to diverse stakeholders

• Strong business acumen and a solid understanding of macroeconomics factors and trends

• Experience with Salesforce CRM (preferable)

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