ServiceTitan

Ոլորտ` Տեղեկատվական տեխնոլոգիաներ

520193 Բոլոր դիտումները

397 հետևորդ

5 ակտիվ աշխատանքներ

550 ընդհանուր աշխատանքներ

Customer Success Strategy and Operations Analyst

Դիմել ընկերության էջում

Վերջնաժամկետ՝ 13 Հուլիս 2024

Աշխատանքի պայմաններ՝ Մշտական

Կատեգորիա՝ Տվյալների ուսումնասիրություն/վերլուծություն

Աշխատանքի տեսակը՝ Ամբողջ դրույք

Գտնվելու վայրը՝ Երևան

Աշխատանքի նկարագրություն՝

Ready to be a Titan?

The Customer Success Strategy & Operations team is tasked with building the industry defining Customer Success experience for our customers. We do so by designing and scaling efficiencies across our internal processes and surfacing data-driven insights for CSMs to better serve their book of business and for leaders to more effectively make critical decisions and manage performance. The CS Strategy & Operations team is responsible for building and maintaining the foundation that allows ServiceTitan to achieve its goals in Gross and Net Revenue Retention, Customer Adoption, and Sentiment.

In this role, you will play a critical role in generating insights that help our business stakeholders in Customer Success leadership to shape their strategy and achieve core objectives in NPS, Net Dollar Retention, and Gross Revenue Retention. You will partner closely with our business stakeholders to maintain and enhance our core dashboards and reports as well as evaluating future analysis requests.

What You’ll Do:

Analyze data using tableau to generate insights around drivers of organizational outcomes (ex: what are the leading causes of customer churn, what are the drivers of product adoption)
Review and prioritize requests from CS leaders for new reports, process changes, system enhancements
Conduct preliminary discovery exercises to evaluate the impact and benefit of requests received from our business stakeholders
Partner with other members of the CS Strategy & Ops teams to develop comprehensive insights around root causes for churn, opportunities for revenue growth, and more.
Work with digital engagement tools such as Gainsight Journey Orchestrator, Matik, and Marketo to refine automated points of customer outreach on behalf of Customer Success

What You’ll Bring:

2+ years of experience in Revenue Operations, Customer Success, or Business Process Improvement roles in a B2B SaaS organization
Proven experience and capabilities with tableau/BI Tools and SQL to generate reporting
Proficiency in managing priorities in a fast paced environment
Experience working with cross-functional stakeholders in Customer Success, Finance, IT, and Sales
Experience with Salesforce and an understanding of common workflows

Preferred Skills & Experience

SQL queries and tableau dashboard/report creation
Experience using customer template automation tools (Matik)
Salesforce and Gainsight

Պահանջվող թեկնածուի մակարդակը: Միջին մակարդակ

Լրացուցիչ տեղեկություն

Դիմեք օնլայն staff.am-ի միջոցով և հետևեք ձեր դիմումի ողջ ընթացքին։

Մասնագիտական հմտություններ

SQL

Tableau

Անձնական հմտություններ

Վերլուծական հմտություններ

Դիմել ընկերության էջում

Տարածեք այս հայտարարությունը սոց․ մեդիայի միջոցով։

Ընկերության մասին

ServiceTitan is a mobile, cloud-based software platform that helps Home Service companies streamline operations, improve customer service, and grow their business. We develop a backbone end-to-end solution for the multi-billion dollar Residential Home Service industry. Integrated CRM, intelligent dispatching, comprehensive reporting, marketing campaign tracking and management, mobile client for technicians in the field, integration with a variety of other software products, including Quickbooks and Intacct — these are just some of features ServiceTitan provides for its customers. Besides that, we bring a modern SaaS infrastructure to an industry traditionally underserved by software. We enable our customers to more easily manage their business, gain a lot of transparency on its state, and in the end, earn more.

We're a startup that is already successful — thousands of customers, rapid growth, incredibly low customer churn rate, and funding provided by top-tier investors in cloud software are just some of indicators of this. Yet we are young enough to enable our team members with a very significant growth potential — both in terms of career, and in terms of equity.

If you are intelligent, humble, and passionate about making a huge difference in the lives of hard-working people, ServiceTitan wants to be your platform for achieving the extraordinary. Join us.

Benefits:

Equity in one of the fastest-growing start-ups in Los Angeles
An opportunity to grow in both skill and responsibility as the company scales
Work directly with the executive and management teams of the world’s leading service businesses
Make a noticeable impact for your co-workers and customers
Flexible vacation policy, free lunch every day, snacks and munchies, comprehensive health plans, wellness program, team outings and many more perks

$165M For ServiceTitan and the Future of Home Services

The founding of ServiceTitan is very much the story of the American dream.

When Vahe and I tell it, we often say that it started in college, where we first met. But the truth is that the story started long before that, when both of our families first immigrated to this country. When they did, they did so with no money. No jobs. No language skills. But they worked extremely hard to build a life for us, to put food on the table, and to put us through school.

So when we graduated from Stanford and USC, we both decided not to take high profile tech jobs in the Bay Area. Instead, we went back home and used our skills to help the family plumbing and air conditioning businesses. We owed it to them, after the years of dedication and hard work they put in to make sure we had an even better life than they had.

Six years later, the software platform we built for them has grown to become a critical tool for companies across the US and Canada. And today, we’re proud to announce another milestone for ServiceTitan, as well as a milestone for vertical software and SoCal: a $165 million Series D at a $1.65 billion post-money valuation led by Nina Achadjian at Index Ventures, who joins our board, along with new investors Dragoneer and T Rowe Price, and existing investors Iconiq, Battery and Bessemer. This is the largest raise ever for a vertical SaaS company and the largest SaaS round in Southern California history.

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Տեսնել ավելին

Why ServiceTitan?