Customer Support Associate (Spanish, English)

Deadline: 16 October 2019

Employment term: Permanent

Category: Administrative/office-work

Job type: Full time

Location: Yerevan

Job description:

ACN  is looking for Spanish speaking Customer Support Associates to deliver exceptional service to our customers. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job responsibilities

  • Manage incoming customers' requests and customer service inquiries;
  • Build sustainable relationships and trust with customer accounts through open and interactive communication;
  • Identify and assess customers’ needs to achieve satisfaction;
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Build sustainable relationships and trust with customer accounts through open and interactive communication;
  • Follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents;
  • Follow communication procedures, guidelines and company policies;
  • Take the extra mile to engage customers;
  • Generate sales leads that develop into new customers (on demand);

Required qualifications

  • 1+ years’ experience in a similar position;
  • Excellent written and verbal skills (Spanish English)
  • Experience of customer support in a contact center environment;
  • Confident and persuasive communicator with strong, proactive customer facing skills;
  • Excellent teamwork and problem-solving skills, flexibility, and ability to handle multiple tasks;
  • Display motivation, dependability, punctuality, and organization skills;
  • To be computer-literate and able to use software/tools with minimal supervision;
  • Knowledge of other languages will be considered as a privilege ( Turkish language is preferable);

Soft skills

Customer/service oriented

Detail-oriented

Fast learning ability

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Application procedures

 If you are interested, please fill the application form. Only shortlisted candidates will be contacted for an interview.

Please clearly mention that you have heard of this job opportunity on staff.am

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Contact details

Website http://acn.am/

Phone: (044) 532-323

Address: 8 Davit Anhaght str., Yerevan

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