Customer Support Associate (Spanish, English)

Deadline: 16 October 2019

Employment term: Permanent

Category: Administrative/office-work

Job type: Full time

Location: Yerevan

Job description:

ACN  is looking for Spanish speaking Customer Support Associates to deliver exceptional service to our customers. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job responsibilities

  • Manage incoming customers' requests and customer service inquiries;
  • Build sustainable relationships and trust with customer accounts through open and interactive communication;
  • Identify and assess customers’ needs to achieve satisfaction;
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Build sustainable relationships and trust with customer accounts through open and interactive communication;
  • Follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents;
  • Follow communication procedures, guidelines and company policies;
  • Take the extra mile to engage customers;
  • Generate sales leads that develop into new customers (on demand);

Required qualifications

  • 1+ years’ experience in a similar position;
  • Excellent written and verbal skills (Spanish English)
  • Experience of customer support in a contact center environment;
  • Confident and persuasive communicator with strong, proactive customer facing skills;
  • Excellent teamwork and problem-solving skills, flexibility, and ability to handle multiple tasks;
  • Display motivation, dependability, punctuality, and organization skills;
  • To be computer-literate and able to use software/tools with minimal supervision;
  • Knowledge of other languages will be considered as a privilege ( Turkish language is preferable);

Soft skills

Customer/service oriented


Fast learning ability

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Application procedures

 If you are interested, please fill the application form. Only shortlisted candidates will be contacted for an interview.

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Contact details


Phone: (044) 532-323

Address: 8 Davit Anhaght str., Yerevan

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