Viva-MTS (Viva Armenia CJSC)

Job description:

Basic Support Agent is responsible for ensuring high-level customer support by serving customer calls politely and properly, providing accurate answers to customers’ inquiries along with applying problem solving skills.

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Job responsibilities

• Provide efficient and effective telephone service to customers;
• Provide proper/accurate information;
• Arise customers’ interest in products and services of the Company;
• Record the issue and follow-up to solve it providing feedback to the customer upon necessity;
• Reply technically as far as possible and transfer the call to technical section if necessary;
• Make records of all customer calls;
• Submit daily reports on complaints and offers received from customers.

Required qualifications

• College/Higher education (also can apply undergraduate and master degree students);
• Relevant work experience is an advantage;
• Fluent in Armenian, Russian and English languages;
• Problem solving and complaints handling skills;
• Excellent organizational and communication skills;
• Effective team working and time management skills.

Required candidate level: Junior

Additional information