SoftConstruct

Industry: Information technologies

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Business Intelligence & CRM Analyst / VBET

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Deadline: 26 June 2024

Employment term: Permanent

Category: Data Research/Analysis

Job type: Full time

Location: Yerevan

Job description:

About the Company:

VBET is an award-winning sports betting and gaming operator with 19 years of experience in the industry powered in-house by Betconstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment. We have highly ambitious plans and we are looking for a Business Intelligence & CRM Analyst.

About the Role:

As a Business Intelligence & CRM Analyst, you will collaborate with all other departments (Business Development, Marketing, Operations, and Finance) of our company. A Business Intelligence & CRM Analyst plays a crucial role in enhancing an organization's decision-making process by analyzing data and providing actionable insights. This role involves gathering, interpreting, and leveraging customer data to improve CRM strategies and optimize business performance. An effective Business Intelligence & CRM Analyst helps businesses understand customer behavior, improve customer retention, and drive sales growth.

Job responsibilities

Analyze customer data to identify trends, behaviors and opportunities.
Develop and maintain customer segmentation models.
Monitor and report on the effectiveness of CRM campaigns and initiatives.
Generate regular and ad-hoc reports/dashboards on customer metrics.
Present insights, findings and recommendations to key stakeholders at all levels

Required qualifications

University degree in Maths, Statistics, Computer Science, Economics or a related fields
At least two years of experience in a relevant position (iGaming, online products, e-commerce) is mandatory
Strong analytical skills and ability to analyze large datasets, knowledge in CRM analysis
Understanding of metrics related to online business (web, product, CRM, general financial)
SQL skills are mandatory, and knowledge of Python will be an advantage
Experience in web analytics will be an advantage
English is required, other languages will be an advantage
Proactive communication and presentation skills are essential for effectively communicating with team members, external data providers, and C-level executives
Ability to work independently and as part of a team

Required candidate level: Mid level

Additional information

Role Benefits։

Competitive experience-based salary
Coverage for the employee and family health insurance
Upskilling and reskilling trainings
Social events, corporate parties
4 day-offs in a year
Transportation

About the Team:

The Analytics is one of the most important departments in VBET. We welcome a candidate who has a passion for building a world-leading brand with us, giving our customers the best betting and gaming experience in a safe and secure environment. If you have passion, and collaborative spirit, let’s move forward together.

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Analytical and Mathematical skills

CRM

SQL

Soft skills

Presentation skills

Communication

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Margarita Margaryan, Chief HR Officer

Softconstruct is a company with a strong passion for discovering groundbreaking solutions in the field of innovative technologies. The key to our success, as we see it, lies in the dedication, endeavour and curiosity of our tribal community and the fearless drive for exploring new horizons.

We have built an environment that brings together 4000+1 creative professionals united for the love of the game. We provide a healthy working ecosystem and a vast amount of opportunities for personal and professional development. We support our teams in their pursuit to keep the balance between work and fun.

We dare to take the risk of exploring new ideas and doing things that we haven’t done before. We are bold enough to go beyond our own limits, to improvise and learn along the way.
Our vision is about being fearless and transforming ideas into business stories.

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SOFTCONSTRUCT

SoftConstruct is an imagination-driven tech company with a passion for transforming ideas into business stories and developing innovative technology solutions for various industries.Our ecosystem has given birth to market-leading independent labels, such as BetConstruct, FeedConstruct, SpringBME, Ucraft, FasTToken, FastShift, and many more, all united under the tagline "Imagined by SoftConstruct". This unique blend of creativity, fearless approach and inventiveness drives us to create brands from an iGaming tech solutions provider to a Digital event hosting platform and everything in between.
From the very first day, Soft’s approach to business has always been atypical - daring, non-stop, creative and bold. And this journey of bold innovation and creativity has helped the business evolve into a visionary brand that brings together over 5,000 people around the world, spans 10+ trademarks with a number of branch offices operating worldwide. Reframing the limits and questioning existing patterns has been and remains the key to scaling our business story, bringing profound results and solutions to the people we work with and work for.
SoftConstruct was founded by the Badalyan Brothers in 2010.

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