Customer Support Manager
Deadline: 21 July 2024
Employment term: Permanent
Category: Other IT
Job type: Full time
Location: Yerevan
Job description:
You will be responsible for leading and supervising a team of customer support representatives, ensuring they provide high-quality customer service and support. This role involves overseeing the daily operations of the customer support department, developing effective customer service procedures, and setting customer satisfaction goals.
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Job responsibilities
- Lead and mentor customer support representatives;
- Develop and implement customer service policies and procedures;
- Oversee the daily operations of the customer support team, ensuring efficient and effective handling of customer inquiries and issues;
- Analyze customer feedback and service metrics to identify areas for improvement;
- Develop strategies to prevent future issues and improve overall service quality.
Required qualifications
- Proven experience as a Customer Support Manager or similar role;
- Experience in managing a high-performing customer support team;
- Fluency in English, knowledge of other languages will be a plus;
- Excellent communication and interpersonal skills;
- Problem-solving and conflict resolution abilities;
- Analytical skills to interpret data and make informed decisions.
Required candidate level: Senior
Additional information
Apply Here!
Please note that only shortlisted candidates will be contacted for an interview.
Professional skills
Customer relationship management
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About Company
Softland is a software development company that provides end-to-end solutions for your business. Softland offers a wide range of software development services, as well as to meet the needs and requirements of customers for the most modern technologies. Offering a wide range of software development services, we strive to meet the very needs of our customers for the most cutting-edge technologies. SoftLand is specialized in developing scalable enterprise applications with high availability using ReactJS, C#/.Net.
SoftLand offers iGaming and betting software backed by industry specialists, including developers, designers, QA engineers, trading specialists, and risk managers. SoftLand brings together the best industry digital experts, assets, and platforms with unique services, tools, and various operating models.
Services:
- Risk Management
- Consulting and a one-time setup
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- Market research
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