Customer Support Specialist (Arabic)
Deadline: 06 July 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
The Customer Support Specialist will be responsible for providing outstanding customer service to our diverse user base. The ideal candidate will have native or near-native proficiency in Arabic language and English.
/en/customer-support-specialist-arabic
Job responsibilities
- Respond to customer inquiries via phone, email, chat, and social media in both English and an Arabic language;
- Provide accurate, valid, and complete information by using the right methods and tools;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution;
- Follow communication procedures, guidelines, and policies;
- Go the extra mile to engage customers and ensure their satisfaction.
Required qualifications
- Native or near-native proficiency in English and Arabic language;
- Proven customer support experience or experience as a client service representative;
- Familiarity with CRM systems and practices;
- Customer orientation and ability to adapt/respond to different types of characters;
- Excellent communication and presentation skills.
Required candidate level: Not defined
Additional information
Apply Here!
Please note that only shortlisted candidates will be contacted for an interview.
Professional skills
Customer relationship management
Share this job via your favorite social media channel.
About Company
Softland is a software development company that provides end-to-end solutions for your business. Softland offers a wide range of software development services, as well as to meet the needs and requirements of customers for the most modern technologies. Offering a wide range of software development services, we strive to meet the very needs of our customers for the most cutting-edge technologies. SoftLand is specialized in developing scalable enterprise applications with high availability using ReactJS, C#/.Net.
SoftLand offers iGaming and betting software backed by industry specialists, including developers, designers, QA engineers, trading specialists, and risk managers. SoftLand brings together the best industry digital experts, assets, and platforms with unique services, tools, and various operating models.
Services:
- Risk Management
- Consulting and a one-time setup
- Player acquisition
- Product management and UI/UX design
- Market research
- Business management
- Licensing services
Benefits
We use cookies. 
+374 43 901 900 
