Front Desk Agent/Receptionist
With email
To apply with email, click the green button. If the email app on your computer or device doesn't open, copy the email address under the button and paste it into your mailbox. Then, attach your CV and add text to submit your application.
Deadline: 15 June 2024
Employment term: Permanent
Category: Tourism/Hospitality/HoReCa
Job type: Full time
Location: Yerevan
Job description:
Who we are
The Stellar Hotels chain is a family of quality hotels located in the centers of cities and resorts of the Krasnodar Territory and in the CIS countries.
Stellar Hotels includes the brands Stellar Collection, Sphera and Solar. In each of our hotels, guests will be able to appreciate the high level of service, flexible pricing and quality. The wide geography of hotels, convenient location and variety of hotel concepts are a guarantee that any guest can find accommodation that exceeds expectation.
Description
The Hotel Front Desk Agent at The Stellar Hotels is the person who greets the Guests at the hotel. The key duties include but are not limited to registering guests, distributing room keys and verifying reservations. The Hotel Front Desk Agent is also tasked with helping Guests with any questions or complaints.
/en/front-desk-agentreceptionist-2
Job responsibilities
What we expect from you:
- Welcome guests upon their arrival and assign rooms
- Perform all the check-in and check-out tasks
- Answer Telephone calls to the Guests’ satisfaction including providing information about payment methods
- Process payments, verify Guests’ credit card data
- Provide information about our hotel, available rooms, rates
- Respond to Guests’ complaints in a timely and professional manner
- Liaise with our housekeeping and Engineering staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
Required qualifications
Our ideal candidate would have:
- Higher education, preferably in Linguistics, Hotel Management or related field
- Fluency in Armenian, Russian and English Languages
- Experience with hotel reservations software is desirable
- Guest service attitude
- Stress-resistant
- Excellent communication and organizational skills
- Attention to details
Required candidate level: Junior
Additional information
What we offer
- The possibility of career growth within the Hotel chain in Armenia and Russia and restraint services within the chain.
- Competitive salary above market rates
- A probation period with a gradual increase in workload and income, depending on individual performance and abilities.
- Training and professional development activities
- Friendly atmosphere.
- Special Offer for Hotel stays within the chain.
- Complimentary Lunch, Tea & Coffee.
All the interested candidates are required to apply for this vacancy via staff.am by pushing "APPLY" button
Professional skills
Incoming tourism
Soft skills
Communication skills in different languages
Special tag
Fresh graduates
Share this job via your favorite social media channel.
About Company
We are an international hospitality management company governing wide variety of upscale and upper-upscale properties in Russia and CIS with diverse concepts and clientele.
- Our hotels & restaurants have various concepts and a multi-profile target audience
- We aim to provide quality anticipatory service for our guests that exceeds their expectations that results in loyalty and maximizing the revenue for our owners
- We emphasize the contribution of our team in the company success and reward our associates with development and growth
Photo Gallery
Benefits
We use cookies. 
+374 43 901 900 
