"Stellar Hotels" LLC

Job description:

Who we are

The Stellar Hotels chain is a family of quality hotels located in the centers of cities and resorts of the Krasnodar Territory and in the CIS countries.

Stellar Hotels includes the brands Stellar Collection, Sphera and Solar. In each of our hotels, guests will be able to appreciate the high level of service, flexible pricing and quality. The wide geography of hotels, convenient location and variety of hotel concepts are a guarantee that any guest can find accommodation that exceeds expectation.

Description

Hotel Manager in Stellar Hotels is an experienced professional responsible for overseeing the daily operations of a hotel, ensuring efficient management. Actively cooperating with Area Manager the Hotel Manager supervises the staff, maintain compliance with company guidelines, addresses and takes care for maintenance issues, handle Guest interactions ensuring Guest satisfaction and Guest experience.

He/she plays a vital role in enhancing Guest satisfaction, expanding clientele, and upholding the hotel’s reputation.

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Job responsibilities

What we expect from you:

• Organize and control and refine day-to-day hotel operations
• Supervise work at all levels of Hotel employees (receptionists, kitchen staff, maids, etc.) and set clear objectives for daily operations
• Plan activities and allocate responsibilities to achieve the most efficient operating model of the Hotel
• Take part and control in Cost control process of the Hotel, analyze and interpret financial information and monitor sales and profits
• Communicate with Guests when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers event/conference planners etc.
• Inspect facilities regularly and in cooperation with Chief Engineer enforce strict compliance with health and safety standards for Hotel Guests and Hotel Staff.
• Pedrform other tasks as required.

Required qualifications

Our ideal candidate would have:

• Proven experience as Hotel Manager or relevant role
• Fluency in English, Russian; knowledge of other languages is a plus
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
• Excellent Guest service skills
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail

Required candidate level: Senior

Additional information