Operations Representative (Customer Support)
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Deadline: 04 July 2024
Employment term: Permanent
Category: Administrative/office-work
Job type: Full time
Location: Yerevan
Job description:
We at Business Solutions LLC are in search of Operations Representatives (Customer Support) to join our friendly team and provide the highest level of service to our customers.
The ideal candidate will be responsible for handling inquiries, ensuring smooth operations within the department, and delivering excellent customer service. This role requires strong communication skills, problem-solving abilities, and a commitment to maintaining high-quality support.
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Job responsibilities
- Respond to customer inquiries via phone in a timely and professional manner.
- Resolve customer issues by identifying problems, researching answers, and guiding customers through corrective steps.
- Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
- Collaborate with other departments to ensure customer issues are resolved efficiently.
- Monitor customer feedback and provide insights to improve customer satisfaction.
- Support the operations team with various administrative tasks as needed.
- Identify, escalate priority issues and report to the high-level management.
Required qualifications
- Excellent knowledge of English.
- High school diploma or equivalent; a bachelor's degree is preferred.
- Proven experience in a customer support role or similar position.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency in using customer support software and tools.
- Ability to work independently and as part of a team.
- Positive attitude and a commitment to providing outstanding customer service.
Required candidate level: Not defined
Additional information
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Extra day off each month.
- We work 6 days a week, 7 hours a day with the following shifts (Sundays are off):
- 6 pm - 1 am
- 9 pm - 4 am
- 11 pm - 6 am
Professional skills
MS Excel
Customer Service skills
English
Google Suite
Soft skills
Time management
Customer/service oriented
Detail-oriented
Logical thinking
Teamwork
Fast learning ability
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About Company
In partnership with logistics service providers, Business Solutions LLC is a Business Center based in Yerevan.
Business Solutions LLC
If you're interested, please send your #cv to hr.manager@businessolutionsllc.org
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Benefits
Contact details
Address: 74 Shirak St, Yerevan, Armenia
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+374 43 901 900 
