Retail Banking and Wealth Management Branch Intern

Deadline: 31 May 2019

Employment term: Internship

Category: Banking/credit

Job type: Full time

Location: Yerevan

Job description:

HSBC is one of the world’s leading banks, with a network covering 66 countries and territories. Our size and global reach mean we offer many ways for you to develop your career. We look for people who think, see and do things differently and who can represent and relate to our diverse global customer base. We want candidates who are motivated, curious, courageous, collaborative and dedicated.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Role Purpose

HSBC Bank Armenia CJSC is looking for an enthusiastic person full of drive and energy who is ready to pass a 3 to 9 months paid internship in the Bank's Retail Banking and Wealth Management (RBWM) Department which assumes full-time involvement from 09:00-18:00.The intern will pass proper on-the-job training and will get acquainted with HSBC policies, systems, requirements and culture. If the intern completes the internship successfully he/she may be considered for employment upon role availability not only in RBWM Department but in other units as well.

Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels. In Armenia we serve more than 30,000 customers.

In this role you will need to:

  • Provide a range of suitable services and products to customers
  • Accurately and promptly resolve customer queries and requests
  • Effectively question and listen to customers to be able to fully understand their financial circumstances and needs
  • Gain a comprehensive knowledge of HSBC products, services and organization  structure, to be prepared to connect the customer with the right teams  and colleagues where necessary
  • Be prepared to help customers in understanding the variety of ways to bank (internet, mobile, phone, ATM) that will best suit their needs
  • Be proactive in attracting new customers
  • Effectively collaborate with team members and other colleagues to ensure good customer experience and needs fulfilment
  • Maintain up to date customer records and ensure accurate cashiering activities.
  • Understand and continue to develop your knowledge of operational risk, legal and regulatory requirements and operating procedures and practices
  • Process customer instructions and transactions accurately including dealing with cash
  • Treat all customers fairly

 

To be successful in this role, you should meet the following requirements: 

  • Be passionate about continuously ensuring a superior customer experience
  • Consistently deliver a personalized, friendly and efficient customer service at all times
  • Demonstrate strong communication / negotiation skills which will enable you to engage in effective conversations with customers and to build strong professional rapport
  • Demonstrate confidence, drive, inner energy
  • Have experience of working with rules and regulations is preferable
  • Have the ability to work independently and take responsibility for decisions and actions 
  • Be able to work with cash
  • Excellent knowledge of Armenian and English 

Additional information

You can apply online via staff.am or follow the below application procedure.

Apply online via staff.am.

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

English

Soft skills

Customer/service oriented

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Contact details

Website http://www.hsbc.am

Address: , Armenia