Senior Customer Care Specialist
Deadline: 31 May 2019
Employment term: Permanent
Category: Sales/service management
Job type: Full time
At 10Web, we believe that the Customer is the purpose of our work and the most important part of the business. Customers don't care how much we know until they know how much we care. And they often don't expect us to be perfect, they just expect us to fix things when they go wrong.
Our Great Customer Care Specialist is the trustee of 10Web Customer - the one who is always there to have the Customer's back, help them get the best out of the company products and do puts effort to ensure every issue of the Customer is positively solved.
The highlights we’re looking for?
Care: Readiness to go an extra mile for a Customer with a problem, making sure the problem is solved as if it was your own.
Dedication: At 10Web Care we believe that success is no accident. It is hard work, perseverance, learning and most of all, love of what you are doing.
What will you do?
Manage large amounts of incoming Customer care requests;
Build sustainable relationships and trust with Customers through open and interactive communication;
Interact with Customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Determine Customer issue by evaluating and analyzing Customer requests. Handle Customer complaints, research required information using available resources and provide appropriate solutions and alternatives within the time limits;
Follow up to ensure resolution by providing accurate, valid and complete information;
Follow standard processes and procedures;
Identify, prioritize and escalate(as needed) Customer issues;
Stay current with company products, services, changes and updates;
Take the extra mile to engage Customers;
Bachelor’s degree in related fields;
At least 2 years of Customer care experience;
Knowledge of HTML, CSS basics;
Familiarity with different CMS (e.g. WordPress) and practices;
Strong Customer service and communication skills;
An upbeat and positive attitude, with the ability to work both in a team environment and independently;
Detail-oriented with the ability to multitask, prioritize, and manage time effectively;
Customer orientation and ability to adapt/respond to different types of characters;
Excellent English writing skills;
Marketing and sales skills;
Demonstrated proficiency in typing and grammar;
Willingness to cooperate with others and work for the greater good.
You can apply online via staff.am or follow the below application procedure.
Interested individuals are requested to send their CV to: [email protected]. Please, clearly mention in the subject line: "Senior Customer Care Specialist". Only shortlisted candidates will be considered․Thanks.
REMUNERATION/ BENEFITS: Medical insurance, professional development opportunities, paid day offs, sick leave, working from home etc.
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10Web is world’s leading WordPress website hosting and building platform. We offer our users an all-in-one solution for building the website they had in mind in a few minutes, safely hosting it on Google Cloud or, if they already have a website hosted elsewhere, migrating to 10Web in a click.
What’s the coolest thing about us? It’s that 20 million 10Web product downloads and more than 50 team members later, we are still constantly growing and experimenting with bringing cutting-edge technology to WordPress. We’re working on is implementing a machine learning algorithm to truly revolutionize and automate website creation process entirely.
10Web Working Principles
WEAR THE CUSTOMER'S SHOES
We trust our customers to know best what they need. We set and brave challenges with their perspective in mind.
MAKE IT FAST
We know customers don’t like waiting too long. We deliver high-quality products. Really fast.
MAGIC IN USE
Each detail does matter. It’s attention to every potion ingredient that makes magic happen.
PROGRESS IS BETTER THAN PERFECTION
We’re not afraid of failures and mistakes. We progress and innovate through continuous learning, always experimenting and making iterations.
HAVE A POINT OF VIEW
Having a point of view about what matters and expressing it exponentially increases the chances to make a change and so, a difference.
BE HONEST IN OUR DECISIONS
Data and facts drive our actions. We take the news as it is, no matter how good or bad.
BE A TEAM PLAYER
Go ahead and share experience and knowledge to empower each member of the team and make him or her better.
“I joined 10Web when it was just an apartment on the first floor of a building on the outskirts of Yerevan back in 2011-12. It has really been an experience putting in your 2 cents in making it grow and growing with it in a family-like environment. It was exciting every step of the way and now, too, there’s always the next big tech project, the next cool thing.”
-- Vanush Ghamaryan, Back-End Web Developer
Address: , 30/3 Gyulbenkyan st. , Yerevan , Armenia