Contact Center Specialist

Do you love online games, or are you interested in sports events?  Don't you mind to find ways to manage complicated conversations effectively? Then join our customer support team. Become a master of customer service, gain knowledge, share your skills with the team members, discover new possibilities with us !

The job is shift based and includes all morning, evening and night shifts obligatory.

• Work independently with customers  through online chat, phone call and e-mail to answer questions regarding services, games, bets and other products/services provided by the company
• Identify customers' needs and move them towards the appropriate action using your knowledge and experience
• Support to the company bet shop employees via incoming calls only
• Handle incoming calls related to the company and transfer to corresponding departments, if needed

• A natural communicator
• Confident and can-do, with a natural ability to deliver an excellent customer service
• Proficient in Armenian, with good knowledge of Russian and English languages (written and verbal)
• With good knowledge of MS Office (Word, Excel) will be an asset
• Responsible
• Able to work under pressure
• Willingness to work on 24/7 shifts

We offer:

• 2 weeks intense dedicated training to set you up for success
• Fun, high-energy work environment
• Continuous mentoring and development
• Referral bonu