Customer Support Specialist (Arabic)
Крайний срок: 06 Июль 2024
Условия контракта: Постоянный
Категория: Организация продаж/обслуживания
Тип вакансии: Полная ставка
Местонахождение: Ереван
Описание работы
The Customer Support Specialist will be responsible for providing outstanding customer service to our diverse user base. The ideal candidate will have native or near-native proficiency in Arabic language and English.
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Обязанности
- Respond to customer inquiries via phone, email, chat, and social media in both English and an Arabic language;
- Provide accurate, valid, and complete information by using the right methods and tools;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution;
- Follow communication procedures, guidelines, and policies;
- Go the extra mile to engage customers and ensure their satisfaction.
Требования
- Native or near-native proficiency in English and Arabic language;
- Proven customer support experience or experience as a client service representative;
- Familiarity with CRM systems and practices;
- Customer orientation and ability to adapt/respond to different types of characters;
- Excellent communication and presentation skills.
Требуемый уровень кандидата: Не определено
Дополнительная информация
Apply Here!
Please note that only shortlisted candidates will be contacted for an interview.
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