HSBC Bank Armenia CJSC

Описание работы

HSBC is one of the world’s leading banks, with a network covering 62 countries and territories. Our size and global reach mean we offer many ways for you to develop your career. We look for people who think, see and do things differently and who can represent and relate to our diverse global customer base. We want candidates who are motivated, curious, courageous, collaborative and dedicated.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

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Обязанности

In this role you will need to:

• Provide a range of suitable services and products to customers
• Accurately and promptly resolve customer queries and requests
• Be prepared to help customers in understanding and navigating through the variety of ways of banking (internet, mobile, phone, ATM)
• Effectively question and listen to customers to be able to fully understand their financial circumstances and needs
• Gain a comprehensive knowledge of HSBC products, services and organization structure, to be prepared to connect the customer with the right teams and colleagues where necessary
• Understand and continue to develop your knowledge of banking including operational risk, legal and regulatory requirements and practices
• Maintain up to date customer records
• Be a part of our great team!

In this role you will:

• Engage in effective interaction with customers to build strong professional rapport
• Deliver a personalized, friendly and efficient customer service at all times;
• Provide high quality telephone banking and internet/mobile banking support services;
• Provide fully comprehensive and professional information on Bank products, services and ongoing promotion campaigns;
• Handle and process customer requests.

Требования

To be successful in this role, you will need to:

• Strong communication/ negotiation skills;
• Learn and apply knowledge in banking products and digital banking solutions
• Become a critical thinker and solution finder
• Learn the basics of record keeping and record management
• Be passionate about continuously ensuring superior customer experience
• Ability to maintain and develop knowledge of products and procedures and ensure that all enquiries are handled in line with internal policies and procedures and make sure regulatory requirements are fully met;
• Confidence, drive, inner energy;
• Ability to work independently and take responsibility for decisions and actions;
• Excellent knowledge of Armenian, Russian and English languages.
• Demonstrate strong communication / negotiation skills which will enable you to engage in effective conversations with customers and to build strong professional relationship
• Demonstrate confidence, drive, inner energy
• Gain experience in working with rules and regulations
• Have good knowledge of Armenian and English
• Become part of our great team!

Требуемый уровень кандидата: Джуниор

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