Customer Support Specialist (Excellent English)

Deadline: 30 June 2019

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Etrooperz is looking for a smart, responsible and motivated customer support specialist to help creating outstanding customer experience for our clients. The ideal candidate will be tech savvy with a strong interest in digital marketing and e-commerce industry.

Job responsibilities

  • Communicating clearly and professionally with customers via email, chat and phone

  • Responding to customer product inquiries and providing technical support.

  • Closely following the procedures for inputting data in the RMA system

  • Monitoring negative customer reviews and working on ensuring the highest level of customer satisfaction

  • Providing customized solutions and recommendations

  • Identifying issues that occur on a repeated basis and providing feedback to management

Required qualifications

  • Exceptional and flawless spoken and written English.

  • Knowledge of any other European languages is a plus

  • Strong organizational and planning skills

  • Keen interest in providing great customer service

  • Attention to details

  • Experience working with GSuit and Microsoft office

  • Previous experience in customer care will be considered an advantage

Salary: Competitive

Additional information

You can apply online via staff.am or follow the below application procedure.

Please send your CV and cover letter to [email protected]

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Customer Service skills

English

Cross-cultural communication skills

Customer relationship management

Advanced English knowledge

Soft skills

Ability to work independently

Hard-working

Positive attitude

Time management

Problem solving 

Customer/service oriented

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Contact details

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