Account Manager
Deadline: 01 May 2024
Employment term: Permanent
Category: Product/Project Management
Job type: Full time
Location: Yerevan
Job description:
Job Summary:
EveryMatrix is looking for an Account Manager in Yerevan, Armenia within PartnerMatrix team.
Company Intro:
EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide platform, casino, sports betting, payments, and affiliate systems to over 300 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and 950 employees in offices across 12 countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remains a founder-owned private company.
EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.
PartnerMatrix is the advanced affiliate and agent management software provider aimed to bring more traffic, more sales, and total control over your affiliate campaigns using one highly customizable affiliate software platform designed for casino and sportsbook operators. PartnerMatrix system allows real-time statistics for operators and affiliates, provides media and security tools, with ability to add any payment method for any region.
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Job responsibilities
Responsibilities:
- To provide account management and support for clients;
- To work with clients in optimizing ROI across gaming products;
- To collect, verify and rank clients’ non-technical and technical requirements for new product features and functions;
- To present new product upgrades and functionality and to ensure clients have an understanding of the product development road map;
- To manage in an efficient and timely manner all operational issues that impact on the smooth delivery of the service to clients;
- To work with clients to ensure the continual improvement of all aspects of the service for all parties;
- To assure the confidence of your customers and build long term relationships;
- To act as an internal advocate for the client;
- To generate ideas on the development of the platform and products, while also providing feedback for assisting in the continuous development of the service;
- To conduct training sessions with new clients;
- To review and analyze data in order to identify key usage trends.
Required qualifications
- Genuine curiosity about gaming and a good understanding of the online industry;
- Experience with management of client relationships;
- Experience working with key functions in an online business such as marketing, affiliates, customer service, payments, content, and development;
- Experience of data-based performance analysis, reporting and statistics;
- A familiarity and understanding of the software development life-cycle and software release management;
- Excellent English written and oral communication skills;
- Experience from the IT/Telecoms or similar technical field is a plus;
- A technical understanding of web services is desirable;
- Result-oriented;
- Ability to multitask;
- Creative thinking;
- Attention to details.
Required candidate level: Mid level
Additional information
Work Life Balance:
- 40% work from home over any 3-month period (can work one month per quarter abroad);
- Extra leave days for every extra year at the company – 34 days by year 5 of employment;
- To support women candidates, we offer 21 weeks of maternity leave and 100% work from home until the child’s first birthday for mothers;
- Men receive 4 weeks of paternity leave and can work from home until the child is 13 weeks old;
- 10 sick leave days per year with no doctor’s certificate requirement (excluding legal medical leave).
Benefits and Office Perks:
- Daily catered lunch or monthly lunch allowance;
- Private Medical insurance;
- Gym Membership;
- Access to online learning platforms Udemy and O’Reilly alongside budget for external training;
- Office perks;
- Frequent office events and team building activities in different locations.
Professional skills
Project management
Customer Service skills
Soft skills
Creative thinking
Multitasking
Communication
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About Company
EveryMatrix started small, with big ideas.
In the meantime we managed to fill the shoes and the roles, growing in both size and – we like to think – wisdom. We’ve spread our reach over the continents, taking the meaning of the word global as literally as one can.
From the outset in London, 2001, we added Bucharest in 2004, Changsha in 2008, Malta in 2010, Lviv, Manila in 2013, Yerevan in 2015, Copenhagen in 2015, Ho Chi Minh in 2016 and Gibraltar in 2017. We’re over 400 souls now, happily spread across the globe, connecting continents and cultures. The company is based in Bucharest.
As a software company it’s rewarding that we can increase our revenues simply by improving our products. It allows us to spend time on things we find important and interesting, things we find will be important in the future as well. We learn from our client and user requests but we have the freedom to make our own decisions.
It’s also nice that when we develop software, we develop it for ourselves, we don’t hand over code to someone else and forget about it. The code we build is ours. And when we spend extra time on making it good, scalable, high performance, easy to error fix, then that investment will come back to us over the years to come. We like to write code that we can be proud of.
We have vacancies in multiple locations, why don’t you give them a look? Wouldn’t you like to join this band of misfits and see if we hold true to our word to make everything possible? Let your careers grow here, with us.
Rush your resume at career@everymatrix.com!
For more info about us, our office, culture and fun stuff, visit our blog.
Contact details
Website https://everymatrix.com/
Phone: +37455562526
Address: Ervand Kochar 20, Yerevan, Armenia