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Client Service Officer

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Deadline: 04 May 2024

Employment term: Permanent

Category: Marketing/Advertising

Job type: Full time

Location: Yerevan

Job description:

Merit Media consists of a highly skilled team of adept content creators, SEO specialists, and online marketers who are driven by the same passion – to work closely with clients, generating long-term positive results.
We carry out a vast range of operations for our clients, anything from filling it with content to performing SEO audits, and long-term SEO campaigns.

Job responsibilities

• Provide clerical support and assist the Client Service Team/Operations.

• Offer customer care/support with technical troubleshooting.

• Demonstrate impeccable telephone etiquette and effective client management skills.

• Organize and manage client records with accuracy.

• Update and maintain various reports, client databases, and platforms.

• Support ad hoc projects assigned by the Department Head.

Required qualifications

• Post-secondary education, preferably with 1-2 years of experience in the service field (an advantage).

• Fluent in spoken and written English and Mandarin is mandatory

• Proficient Chinese typing skills (40wpm); English typing skills (60wpm).

• Must be responsible, mature, and detail-oriented.

• Strong team player with self-initiative and a good numerical sense.

• Available for 13:00-21:00 shift work.

Required candidate level: Mid level

Additional information

Benefits 

 

Flexible working hours

Health insurance 

Snacks and munchies in the kitchen

Comfortable office location

Additional Bonuses

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Customer Service skills

Ability to communicate by phone

Skills of expanding and maintaining the customer base

Soft skills

Ability to work independently

Negotiation skills

Time management

Conflict resolution skills

Customer/service oriented

Detail-oriented

Special tag

Training provided

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