Customer Service Telephone Support
With email
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Deadline: 19 July 2024
Employment term: Freelance
Category: Sales/service management
Job type: Full time
Location: Los Angeles (Remote)
Job description:
AxiomPrint is seeking a dedicated and enthusiastic Customer Service Telephone Support Representative to join our team. In this role, you will be responsible for providing excellent customer service by assisting customers with their inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will have stron communication and listening skills, a customer-oriented mindset, and the ability to handle a high volume of calls efficiently.
/en/customer-service-telephone-support
Job responsibilities
- Answering incoming customer calls promptely and professionally.
- Assist customes with inquiries related to products, services, orders, and account information.
- Provide accurate information and solutions to customer issues.
- Handle customer complaints and escalate issues to the appropriate department when necessary.
- Document customer interactions and maintain detailed records in the CRM system.
Required qualifications
- Previous experience in customer service, call center, or telephone support roles is preferred.
- High school diploma or equivalent
Required candidate level: Junior
Salary: 200000 AMD - 240000 AMD Net a month
Additional information
- Communicate clearly and empathetically with customers.
- Provide information about products and services, promotions, and company policies.
- Assist customers in navigating the company website and placing orders online.
- Work closely with other departments, such as sales, technical support, and shipping, to ensure a seamless customer experience.
- articipate in team meetings and training sessions to stay updated on product knowledge and customer service best practices.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and other customer service tools.
- Patience, empathy, and a positive attitude when dealing with customers.
Professional skills
Customer Service skills
Customer relationship management
Zendesk։ Customer Service Software & Sales CRM
Soft skills
Active listening
Communication
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Contact details
Website https://axiomprint.com/
Phone: +17478887777
Address: 513 State St, Glendale, United States
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+374 43 901 900 
