Customer Support Agent (Russian Speaking)
Deadline: 18 May 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
TokenWin is actively seeking a highly motivated and detail-oriented Customer Support Agent (Russian Language) to join our dynamic team. As a pivotal contributor to ensuring unparalleled customer satisfaction, you will play a crucial role in addressing inquiries, resolving issues, and providing timely and accurate information. This position offers a unique opportunity to engage with our diverse customer base and contribute to fostering a positive customer experience. If you excel in a fast-paced environment and possess excellent communication skills, we invite you to join our Customer Support team.
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Job responsibilities
- Manage a high volume of incoming customer support requests via various channels, including mail, chat, and ticketing systems
- Identify, prioritize, and escalate customer issues related to the betting industry to relevant departments or senior team members
- Proactively follow up with customers to ensure the complete resolution of inquiries, maintaining a high level of customer satisfaction by providing accurate, valid, and comprehensive information
- Evaluate and analyze customer requests, handling needs, and complaints specific to the betting industry
- Provide appropriate solutions and alternatives within specified time limits, ensuring timely resolution
- Keep meticulous records of customer interactions, process customer accounts, and maintain organized documentation
- Follow standard processes, procedures, and regulations tailored to the betting industry
- Stay current with betting industry products, services, changes, and updates to deliver exceptional service and accurate information to customers
Required qualifications
- Good English and Russian communication skills
- 1.5 year+ of solid Customer Support experience in Online Betting platform
- Knowledgeable in Online betting rules specifically in Sports book & Table Games
- Demonstrate flexibility and adaptability in work approach
- Excellent problem-solving skills and attention to details
- Able to work on shifting schedule
Required candidate level: Not defined
Additional information
Why Join TokenWin:
- Play a key role in a pioneering team in the crypto casino industry
- Work in a dynamic, tech-oriented office environment in Yerevan
- Utilize advanced smart tools to maximize productivity and efficiency
- Competitive compensation package with opportunities for career growth and development in a growing sector
Professional skills
Confluence
JIRA
Russian language
Soft skills
Written communication skills
Time management
Problem solving
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About Company
TokenWin is a software development company that is aimed at providing solutions to Asian and international businesses. TokenWin develops platforms which are powered by the latest blockchain technology and we are committed to using the latest technologies and security measures to ensure the high quality service.
We have offices in Armenia, UAE, Singapore and the Philippines. The Company is actively growing in all global locations and increasing its diverse international teams. At Tokenwin, we believe that our success is built on the strength of our teams.
The Company is dedicated to attracting and retaining the best talent in the industry and we strive to create a dynamic and fast-paced work environment that encourages collaboration, innovation and continuous improvement. We are always on the lookout for talented and passionate individuals to join our team in the mission to revolutionize the current trends. We offer competitive salaries and benefits, ample opportunities for career growth and advancement and a dynamic and fast-paced work environment.
TokenWin is a proud sponsor of Token2049 events. Our subsidiary, TW Game, has established partnerships with over five renowned digital currency exchanges.
For more information you can visit us at https://about.tokenwin.com/ .
Benefits
Contact details
Address: Hrachya Kochar 44/53, Yerevan, Armenia
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+374 43 901 900 
