Globbing

Industry: Online Service

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Customer Advisor

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Deadline: 01 May 2024

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Globbing is looking for a Customer Advisor who will work at our Service Center, providing the best quality service to our clients. Please note that there are two shifts - 9:30-18:30 and 13:00-22:00.

Job responsibilities

Identify customer needs and answer customer queries
Introduce the services provided by the company
Assist customers with creating virtual accounts with the company and making online purchases
Explain features, advantages and benefits of the services offered by the company
Accept cash and credit card payments made by customers
Conduct cross sales activities by offering alternative and supplementing products to customers based on customer needs
Assist customers to pick up their received orders
Other duties as assigned

Required qualifications

Bachelor’s degree
1 year of related experience
Fluent in English, Russian and Armenian
Knowledge of Microsoft Office
Friendly and engaging personality
Be comfortable working with customers
Be confident, helpful and polite
Be able to work as part of a team
Be creative and proactive in generating new ideas and initiatives for improvements
Be honest and hardworking
Knowledge of Internet Search Engines

Required candidate level: Mid level

Additional information

All interested and qualified candidates are welcome to email their CV to careers@globbing.com. Please, clearly mention the position title in the subject line.

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Computer knowledge

MS Excel

MS Windows, MS Office

Soft skills

Positive attitude

Problem solving

Conflict resolution skills

Customer/service oriented

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Education is the best investment!

At Globbing, we believe that education is the best investment. About 630 students have worked or completed professional training with the Globbing team for the last five years. At the moment, there are also a number of students in our team who got the opportunity to work in a mega-successful startup and gain work experience. Continuing our idea, we are introducing a new, unique “Globbing Student” membership, which will provide a number of benefits to students, and most importantly, the opportunity to participate in “Globbing Scholarship”.

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It's been 5 years since we met. Together we managed to introduce endless innovations and change the shopping culture in Armenia once and for ever. Globbing paved the way for other organizations, and Armenia was named the most innovative country in the region according to NBC and ABC. To do the almost impossible - to dedicate yourself to limitless innovation. Welcome to Ginnovation. From now on, every week we will introduce you to new big and small innovative features that will make online shopping even more convenient. We were the first to introduce:

• Online shopping stores

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• Integration with Customs authorities

• The first automatic lockers in Armenia

• The first franchising program in Armenia and much more.

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