Front Desk Agent
With email
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Deadline: 12 July 2024
Employment term: Permanent
Category: Tourism/Hospitality/HoReCa
Job type: Full time
Location: Yerevan
Job description:
Nova Hotel Yerevan is looking for an experienced and enthusiastic person for the position of Receptionist
/en/front-desk-agent-116
Job responsibilities
- Carry out all operations concerning guest arrival and departure in compliance with internal procedures;
- Inform guests about the formalities, any special conditions relating to their stay and the services available;
- Ensure that all guest documentation is up-to-date and available;
- Develop high quality relationships with guests, from the moment they arrive and throughout their stay in order to foster loyalty;
- Pass the information to other departments as necessary and to the other members of the department;
- Ensures that the workplace remains clean and tidy;
- Perform working responsibilities according to the approved shift schedule
Required qualifications
- Higher education in the relevant field;
- Work experience
- Thorough knowledge of customer service;
- Proficiency in English Russian and Armenian languages, both oral and written;
- Excellent communication skills;
Required candidate level: Not defined
Additional information
Qualified and interested individuals are kindly requested to send their CVs to:guests@novahotel.am mentioning the title of the position ("Front Desk Agent") in the subject line of the letter.
Soft skills
Customer/service oriented
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