Housekeeping Manager
Deadline: 19 July 2024
Employment term: Permanent
Category: Tourism/Hospitality/HoReCa
Job type: Full time
Location: Yerevan
Job description:
Courtyard By Marriott Yerevan International Hotel is dedicated to providing our guests with exceptional hospitality and a clean, welcoming environment. We are currently looking for a dedicated and experienced Housekeeping Manager to join our team and uphold our high standards of cleanliness and guest satisfaction.
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Job responsibilities
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Supervising Staff:
- Recruit, train, and supervise housekeeping staff.
- Schedule and allocate duties to the housekeeping staff.
- Monitor and ensure staff performance and productivity.
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Quality Control:
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas.
- Ensure adherence to cleanliness standards and hotel policies.
- Address and resolve any issues or complaints related to housekeeping.
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Inventory Management:
- Maintain inventory of cleaning supplies, linens, and other housekeeping items.
- Place orders for supplies and equipment as needed.
- Monitor usage to prevent wastage and manage costs effectively.
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Budget Management:
- Prepare and manage the housekeeping department budget.
- Track expenses and ensure departmental costs remain within the budget.
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Training and Development:
- Develop and implement training programs for housekeeping staff.
- Encourage continuous improvement and professional development among team members.
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Coordination with Other Departments:
- Liaise with the front office, maintenance, and other departments to ensure seamless operations.
- Communicate effectively to ensure guest requests and special requirements are met.
Required qualifications
- Relevant Experience:
- Several years of experience in housekeeping or a related area within the hospitality industry.
- Previous supervisory or management experience is often preferred.
- Experience with Hotel Operations:
- Knowledge of hotel operations and understanding of guest service principles.
- Excellent knowledge of Armenian and English.
Required candidate level: Not defined
Additional information
Skills and Abilities
- Leadership Skills:
- Strong leadership and management skills to effectively supervise and motivate a team.
- Organizational Skills:
- Excellent organizational and time management skills to handle multiple tasks and priorities.
- Attention to Detail:
- Keen attention to detail to maintain high standards of cleanliness and orderliness.
- Communication Skills:
- Strong verbal and written communication skills for interacting with staff, guests, and other departments.
- Problem-Solving Abilities:
- Ability to quickly address and resolve issues or complaints.
- Customer Service Orientation:
- A strong focus on providing exceptional customer service to enhance guest satisfaction.
Soft skills
Leadership skills
Problem solving
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About Company
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Benefits
Contact details
Address: 5 Teryan St, Yerevan, Armenia