IT Incident Management Specialist
Deadline: 10 July 2024
Employment term: Permanent
Category: Other IT
Job type: Full time
Location: Yerevan
Job description:
IT Incident Management Specialist
/en/it-incident-management-specialist
Job responsibilities
- Perform works of the IT Incident Management Division
- Perform IT incident resolution works
- Follow up on IT Incidents
- Collaborate with IT teams
- Register IT incidents, collaborate with the responsible teams for the root cause analysis (RCA)
- Interact with all structural and territorial units to achieve high performance by the company
- Perform other duties in line with the job description
Required qualifications
- University degree in computer science
- At least 2 years of work experience
- Experience in addressing software and hardware problems
- Knowledge of web-related programs
- Good Windows user
- Knowledge of ITIL processes Deep understanding of ITIL principles, especially Incident Management, Problem Management, Change Management
- Knowledge of ITSM (Information Technology Infrastructure Library) tools Knowledge of IT Service Management (ITSM) tools such as JIRA
- Basic understanding of various IT areas (network, application, infrastructure)
- Basic knowledge of monitoring and alerting tools such as Zabbix, DataDog or similar
- Basic knowledge of cloud technologies such as AWS, Azure or Google Cloud
- Fluency in Armenian and Russian; good knowledge of English
- Ability to work under pressure with attention to detail and quick response to changing circumstances
- Ability to make decisions under pressure
- Team player
- Communication skills
- Commitment to work and sense of responsibility
- Troubleshooting skills
Required candidate level: Senior
Additional information
BENEFIT PACKAGE
• Full time position, open-ended employment contract; start date: ASAP
• Highly competitive package of benefits
• Career growth and development opportunities
REMUNERATION: Competitive
Benefit package applicable to Ameriabank CJSC employees including but not limited to annual bonus, insurance package, banking services with special rates, wide range of trainings and individual professional development plan, etc.
Professional skills
MS Office
Soft skills
Problem solving
Analytical skills
Responsibility
Communication
Team player
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About Company
Ameriabank CJSC is a universal bank offering financial services.
We attract talents to the Ameria team and build strong and long-lasting relationships creating a beautiful environment for dreaming and pursuing dreams together.
Our services, people-focused solutions and our desire to make a difference help us build a better world and contribute to the comfort and happiness of our teammates, customers and partners.
Benefits
Contact details
Website http://www.ameriabank.am
Phone: +37410561111
Address: 2 Vazgen Sargsyan St, Yerevan, Armenia
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+374 43 901 900 
