Mid/Senior Application Engineer
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Deadline: 28 June 2024
Employment term: Permanent
Category: Software development
Job type: Full time
Location: Yerevan
Job description:
The Role:
As an Application Engineer, your primary responsibility will be to help customer engineering teams integrate and support Krisp SDK solutions on their platforms. You will bridge the gap between the customer engineering teams and Krisp’s research and engineering teams when troubleshooting issues, building custom solutions, and promptly responding to technical inquiries. You will be depended on to be a trustful contact and problem solver for the customers.
/en/midsenior-application-engineer
Job responsibilities
What you'll do:
- Hands-on development using Web technologies to ship state-of-the-art Krisp SDK, which provides various Voice AI technologies, such as Noise Cancellation, STT, and Accent Localization
- Collaborate with research and engineering teams to address customer inquiries, troubleshoot issues, actively integrate and support new features, and resolve technical challenges
- Serve as the primary technical point of contact for customers who are integrating Krisp SDK into their applications and platforms
- Collaborate with customers’ engineering teams to identify & understand their technical challenges, needs and wants, providing customized solutions where required
- Respond timely and effectively to technical inquiries via email and Slack, and schedule online calls if necessary to help solve real customer problems
- Create technical documentation, wikis, application notes, and FAQs when required.
Required qualifications
What we are looking for:
- Solid software development experience with JavaScript building real products is a must, as you will often contribute to feature development and custom solution implementation
- Verbal and written English proficiency is a must, as you will be frequently communicating with customers
- Customer focus, a positive attitude, and the ability to ask questions to understand customer problems and situations better are essential for this job
- Readiness to join an office-first work environment, as you will work with an extended team of Research and Engineering teammates who work from the office
- Experience working with audio stream processing in desktop operating systems or browsers is a plus
- Previous experience or knowledge of C++ is a plus.
Required candidate level: Mid level
Additional information
All interested candidates are encouraged to apply by sending their CVs and additional details to talent@krisp.ai.
We highly appreciate all applications, however, only shortlisted candidates will be contacted for the next stages.
Professional skills
JavaScript
Advanced English knowledge
Proficiency in Written English
Soft skills
Customer focus
Communication Skills
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About Company
At Krisp, we build products to enhance professional and effective communication for everyone. Krisp mutes background noise bi-directionally during calls, becoming a virtual microphone and speaker within Windows, Mac OS. Our team is defining the future for remote employees' voice and video communication.
Krisp is an award winning product, loved throughout the world. Krisp received 6 prestigious awards in the last 3 years:
- Webby Awards in Productivity and Collaboration 2021
- Gartner Cool Vendor 2020
- TIME 100 Best Inventions 2020
- Forbes Cloud 100 Rising Star 2020
- Forbes AI 50 most promising AI startup 2020
- Product of the Year on Product Hunt 2018
Our values:
- Focus on growth
- Be transparent and fair
- Ship fast and iterate
- Keep it simple
- Collaborate and lead
Benefits at Krisp:
- Health, dental and vision insurance
- Learning and development assistance
- Paid Time Off
- Paid Parental Leave
- Maternity Leave Top-up
- Wellness coverage
- Stock options (depending on seniority level)
- Referral bonus program
Krisp is an Equal Opportunity Employer:
All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We do not tolerate discrimination or harassment of any kind. All employees and contractors of Krisp treat each other with respect and empathy.
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