Cofix Armenia

Job description:

We are seeking an experienced and passionate HoReCa (Hotel, Restaurant, and Café) Service Trainer to join our dynamic team. The ideal candidate will have a strong background in the hospitality industry, with a focus on training and development. This role is crucial in ensuring our staff provides top-notch service, aligning with our company's standards and customer expectations.

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/en/service-trainer

Job responsibilities

• Training Program Development:

  • Design and implement comprehensive training programs for HoReCa staff, including onboarding, service standards, and continuous education.
  • Develop training materials, manuals, and resources tailored to various roles within the hospitality sector.

• Conducting Training Sessions:

  • Lead engaging and interactive training sessions for new hires and existing employees.
  • Use a variety of training methods including workshops, demonstrations, role-playing, and on-the-job training.

• Evaluation and Improvement:

  • Assess the effectiveness of training programs through feedback, surveys, and performance evaluations.
  • Continuously update and improve training content based on industry trends, feedback, and performance metrics.

• Compliance and Standards:

  • Ensure all training programs comply with industry standards and regulations.
  • Maintain a high level of knowledge regarding health, safety, and sanitation guidelines.

• Team Development:

  • Mentor and coach employees to enhance their skills and career growth.
  • Foster a positive and collaborative learning environment.

• Performance Tracking:

  • Monitor and track employee progress post-training to ensure knowledge retention and application.
  • Identify areas for further training and development.

• Customer Service Excellence:

  • Instill a culture of exceptional customer service and hospitality.
  • Address and resolve any service-related issues promptly and professionally.

• Reporting:

  • Maintain detailed records of training activities and employee progress.
  • Report on training outcomes and provide recommendations to management.

Required qualifications

Qualifications:

• Hospitality Management, Education, or related field.
• Minimum of 3-5 years of experience in the hospitality industry, with a focus on trainings.
• Strong understanding of HoReCa operations and customer service standards.
• Excellent communication and presentation skills.
• Ability to create engaging and effective training programs.
• Proficient in Microsoft Office Suite and training software.
• Certified Hospitality Trainer (CHT) or similar certification is a plus.
• Excellent written and oral communication skills in the Russian language

Skills:

• Strong leadership and mentoring abilities.
• Exceptional organizational and time management skills.
• Creative problem-solving and critical thinking.
• Adaptability to various learning styles and environments.
• High level of professionalism and customer focus.

Required candidate level: Mid level

Additional information