B2B customer service specialist / 00:30-09:00 /
Крайний срок: 27 Апрель 2024
Условия контракта: Постоянный
Категория: Организация продаж/обслуживания
Тип вакансии: Полная ставка
Местонахождение: Ереван
Описание работы
We are looking for a qualified, customer oriented B2B customer service specialist who will keep communication with clients and provide fast and useful assistance to technical issues.
/ru/b2b-customer-service-specialist-0030-0900-3
Обязанности
- Keep communication with clients through a series of actions: via phone, email, until the technical issue is solved.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup.
- Properly escalate unresolved issues to appropriate internal teams
- Ensure all issues are properly logged.
- Provide daily reporting to the technical support team responsible.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure the IT systems are fully functional after troubleshooting.
Требования
- Hands-on experience with Windows
- BS degree in relevant field
- High sense of responsibility
- Excellent problem-solving and communication skills
- Excellent time management skills
- Customer orientation
- Ability to work under pressure
Требуемый уровень кандидата: Не определено
Дополнительная информация
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Профессиональные навыки
MS Windows, MS Office
Личные навыки
Управление временем
Решение проблем
Ориентация на клиента/услуг
Внимательный
Способность работать в команде
Коммуникационные навыки
Поделитесь этой вакансией в соцсетях.
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