Front Office Manager in Tsaghkadzor

По эл. почте

Крайний срок: 28 Июль 2024

Условия контракта: Постоянный

Категория: Туризм/ Гостиничный бизнес

Тип вакансии: Полная ставка

Местонахождение: Цахкадзор

Описание работы

The Stellar Hotels chain is a leading chain of quality hotels located in Armenia.

Stellar Hotels includes the brands Stellar Collection, Sphera and Solar. In each of our hotels, guests will be able to appreciate the high level of service, flexible pricing and quality.

Front Office Manager in Stellar Hotels oversees the Front Office operations of the Hotel. In this role, you will be required to greet and welcome Guests, tend to their questions and complaints, manage booking and appointment schedules, and ensure the reception area is professionally maintained.

To be a successful Front Office Manager, you should possess strong time management, staff management and organizational skills.

Обязанности

Define and implement Front Office objectives and procedures.
Make the working schedules for the Front Office and Reception Staff.
Hold trainings for the new-hired Staff as well as the current trainings.
Tend to Guests complaints and questions providing exceptional Guest Service.
Ensure the Front Office and Reception area is clean and organized.
Maintain Front Office supplies and equipment.
Manage Front Office records, and contracts.
Supervise staff and all Front Office activities including bookings, appointments, phone calls, and emails.
Coordinate the Front Office works with HK, FB, Technical and other Hotel Departments.
Conduct performance reviews with the Front Office staff.

Требования

Higher education, preferably in Linguistics, Hotel Management or related field
Fluency in Armenian, Russian and English Languages
A minimum of 2 years of experience as a Front Office manager or similar role.
Proficient in hotel front desk software
Good understanding of procedures and practices in the hospitality industry.
Strong organizational and time management skills.
The ability to provide exceptional customer service.
Excellent communication and organizational skills
Guest-service attitude.
Stress-resistant.
Attention to details.

Требуемый уровень кандидата: Старший

Дополнительная информация

The possibility of career growth within the Hotel chain and restraurant services within the chain.
Competitive salary above market rates.
A probation period with a gradual increase in workload and income, depending on individual performance and abilities.
Training and professional development activities
Friendly atmosphere.
Special Offer for Hotel stays within the chain.
Complimentary Lunch, Tea & Coffee.