Customer Care Specialist

Deadline: 24 July 2019

Employment term: Permanent

Category: Sales/service management

Job type: Full time

Location: Yerevan

Job description:

Want to be the voice of our Company? A position on our Customer Care team gives you the opportunity to be the first contact with our customers! We want our customers to have a superior customer experience and this role is critical in making that possible. This role is for you if you're great at talking with people and know how to define customers' needs.

The job includes following shifts:

  • 09:00 - 18:00
  • 10:00 - 19:00
  • 11:00 - 20:00

We offer:

  • 2 weeks intense dedicated training to set you up for success
  • Free lunch
  • Fun, high-energy work environment
  • Continuous mentoring and development
  • Referral bonuses

Job responsibilities

What You will do:

  • Work independently with customers  through online chat, phone call and e-mail to answer questions regarding services, games, bets and other products/services provided by the company
  • Identify customers' needs and move them towards the appropriate action using your knowledge and experience
  • Support to the company bet shop employees via incoming calls only
  • Handle incoming calls related to the company and transfer to corresponding departments, if needed

Required qualifications

We need a candidate that is:

  • A natural communicator
  • Confident and can-do, with a natural ability to deliver an excellent customer service
  • Proficient in Armenian, with good knowledge of Russian and English languages (written and verbal)
  • With good knowledge of MS Office (Word, Excel) will be an asset
  • Responsible
  • Able to work under pressure

Salary: Competitive

Additional information

You can apply online via staff.am or follow the below application procedure.

Qualified candidates are welcomed to send their CV to: [email protected]. Please indicate “Customer Care Specialist” in the subject line of the email. 

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

MS Windows, MS Office

Soft skills

Conflict resolution skills

Teamwork

Communication skills

Sense of responsibility

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Contact details

Website http://www.digitain.com

Address:

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