Call center and customer support specialist /11:00-20:00, 17:00-01:00, 00:00-09:00/
Deadline: 27 April 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
We are looking for an excellent communicator who will be able to assist our customers with technical problems when using our product, resolve customer queries, recommend solutions and guide product users through features and functionalities.
/en/call-center-and-customer-support-specialist-1100-2000-1700-0100-0000-0900-4
Job responsibilities
- Manage large amount of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets
Required qualifications
- Higher education
- Computer knowledge - MS Office (Word, Excel)
- Customer orientation and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Required candidate level: Not defined
Additional information
Аpply online via staff.am and follow entire application process.
Professional skills
MS Windows, MS Office
Soft skills
Time management
Problem solving
Customer/service oriented
Teamwork
Ability to work under pressure
Hardworking
Punctuality
Communicability
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About Company
Idram LLC is an Armenian payment system which is licensed by the Central Bank for Money Transfers, Processing and Clearing of Payment Instruments, as well as Permission for e-money.
For more information please visit: http://www.idram.am.
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+374 43 901 900 
